Wi fi not working in bedrooms
Need to order some pods. Can’t do it through the app. Phoned took 30 minutes to answer, spoke to someone they put me on hold and didn’t come back and eventually got cut off.
Forum Discussion
2 Replies
Are they free to you on your account? If so they are worth trying - they should work for you. VM Wifi is now “guaranteed” to 30 Mbps/room it’s now called… Wifi Max
See if anything in here helps….https://www.virginmedia.com/wifi-max
If not - sourcing your own wifi equipent will be much more cost effective
If free... try this...
You call 0800 064 3850 to order the first one after scanning for blackspots using the connect App.- or just wait here for a VM person to respond in a day or two and they will sort the first one for you. If you do call dont get fobbed off by the offshore CS agents' saying you aren’t eligible - if you are - it is clearly stated on the webpage.
You can also text VM on 0753 305 1809 include account name/number and what the issue is, there is also a “Chat” option on their website - but note that replies usually take longer. Or you can speak to the team on WhatsApp by logging into your online account via a mobile handset and there will be a link to speak to VM by Whats App (the number is 0780 3089 684 ) - you can use the same number for their other social media platforms too (TwitX/Fbook. etc) - so try them all.
- Robert_P
Forum Team
Hello AR8
Sorry to hear of the wireless signal issues in area's of your property, we appreciate you raising this via the forums and welcome to the community.
We're happy to look into this for you and assist, I will send you a Private Message, please keep an eye out in the top right when signed into the forums for the envelope. This is where you will be able to find my Private Message and be able to respond.
