Cannot access The NIBE UK website (major heat pump manufacturer)
We are told is DNS issue and waiting for it to resolve but it has been 2 weeks and is impacting every VM customer that tries to access the site???
When will this be resolved please?
No problems here - see below. However I dont use VM's DNS. See if you can change yours in the Hub settings But.... You may be blocked from doing that still (?) - what Hub model do you have ?
in which case you would need to get your own router (I have one)
Start at cloudflare 1.1.1.1... or google 8.8.8.8.
(1.1.1.1 is a public DNS resolver operated by Cloudflare that offers a fast and private way to browse the Internet. Unlike most DNS resolvers, 1.1.1.1 does not sell user data to advertisers. In addition, 1.1.1.1 has been measured to be the fastest DNS resolver available.)
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The website www.nibe.eu is being blocked by the VM Virus Safe DNS redirection service.
Below are shown the DNS lookup with a VM DNS and then with Google Public DNS.
Note the VM DNS returns the VM internal IPs failing the attempt to use the website.
Using VirusTotal website is there is 1 red report against : www.nibe.eu
Email details of False Positive from VM Virus Safe to :
websafefeedback@virginmedia.co.uk
DNS Lookup via Virgin Media DNS
>nslookup www.nibe.eu
Server: cache1.service.virginmedia.net
Address: 194.168.4.100
Non-authoritative answer:
Name: www.nibe.eu
Addresses: 2a02:8801:200:1::1
81.99.162.48
DNS Lookup via Google Public DNS
>nslookup www.nibe.eu 8.8.8.8
Server: dns.google
Address: 8.8.8.8
Non-authoritative answer:
Name: www.nibe.eu.cdn.cloudflare.net
Addresses: 2606:4700:10::6816:1476
2606:4700:10::6816:1576
2606:4700:10::ac43:1642
104.22.21.118
104.22.20.118
172.67.22.66
Aliases: www.nibe.eu
I don't use Virus Safe - screenshot below is using VM's DNS
Setting a Public DNS in a web browser or on the laptop is another workaround.
Hi PS322
Thanks for your post and welcome to the Community Forums.
Sorry to see you're having some trouble accessing the Nibe website. A few of us have tested the website from home and we're having similar issues with the website.
This can be reported from here so we can investigate and resolve the issue with the site. Select 'other/unknown' and go from there 😊
