Forum Discussion

ManchesterMet's avatar
ManchesterMet
Joining in
2 years ago

We can’t detect your WiFi Pod now…

When I realised there was suddenly no WiFi in our back bedroom, I ran a quick check and the WiFi pod was not connected to the network. No matter what I have tried over the last three days, I cannot get any further than a screen telling me ‘We can’t detect your WiFi pod now.” 
Slightly frustrating! Any help gratefully received. 

  • Adduxi's avatar
    Adduxi
    Very Insightful Person

    Relocate the Pod to beside the Hub and it should reconnect.  Once it has paired, move the Pod back to your desired position.  NOTE - Pods do not go into the "blackspots", they should be placed halfway between the Hub and the problem area.  The Pods need a good signal from the Hub so they can retransmit the Wifi signal onwards to the problem area.

    • ManchesterMet's avatar
      ManchesterMet
      Joining in

      Hi,

      Thank you for the tip. I’m trying it now. I’ll plug it in right next the hub and give it a while to see what happens. Fingers crossed! 

  • Hi there ManchesterMet 

    Thank you so much for your post and welcome to the community forums it's great to have you here. 

    I am so sorry that you have faced this issue with your Pod and a big thank you to Adduxi for their advise and help so far. 

    Have you been able to try the Hub in a new location at all?