Forum Discussion

Rachel4273's avatar
Rachel4273
Tuning in
4 months ago

VM not answering live chat or Whatsapp

I've been waiting for a week for a response on WhatsApp and the live chat. Have started another live chat and currently been waiting 3 hours. I want to change my package to the social tariff but VM seem to be preventing me doing this by not responding.  This is ridiculous! 

  • jbrennand's avatar
    jbrennand
    Very Insightful Person

    Call it in on 150 (VM Phone - free) or 0345 454 1111 (any other phone - national rate). Use option 2 (faults), dont press any other buttons when offered and you should be in the queue for the next agent.
    If you get cut off after an automated reboot cycle, just call back in a couple of minutes as the system should know that you have just been on and it hasn’t helped and put you in the queue.
    
Try now, but calling at 08.00 midweek (09.00 Sun) is the best time to get through quickly at busy/closed times you may get redirected to offshore - hence calling early is best.

    They should help.

    Also have you seen whether you can do this on your online account?

     

    • Rachel4273's avatar
      Rachel4273
      Tuning in

      Thank you. I haven't found a way to do it in my online account so will try at 9am tomorrow! 

      Thank you for taking the time to respond 

  • Client62's avatar
    Client62
    Alessandro Volta

    Live Chat or Whatsapp may just be a Chat Bot that will not do anything to change you to a lower cost plan.