VM Hub 5 Latency Spikes every Hour - 1Gb
Hi There. I've been a VM Customer for a long time. I've been a 1GB Customer for about 18 months now but recently my speeds were down so I investigated this and it turned out to be my third party TP Link Router. The Third party TP LInk Router was removed and I now use the Hub 5 in Router Mode and it works well, good WiFi coverage in my small house and full speed on Ethernet.
My connection is stable & strong with no disconnects or drop outs and always at full speed. That is really good but according to the TB BQM, every hour, on the hour i have a latency spike. I don't notice this there is no packet loss and it is not detrimental. Apparently the Hub5 has a built in Speed Checker which uses internal SamKnows software which monitors the speed and reports them back to VM but I would like this turning off or disabling if that is possible. It doesn't look good visually.
I have contacted VM Tech Support many times and on the one occasion I spoke to someone who I thought knows what he is doing he denied I was having latency spikes and wouldn't accept an emailed picture proving this.
If this is how it is then so be it, but it would be better tuned off or at least an acknowledgement and explanation as to why it occurs.
Thanks for any responses.
