Forum Discussion

rangh's avatar
rangh
Joining in
9 months ago

VM full fibre has 200+ ms latency on download stream

I got this new connection set up by VM and ever since I have a 200-400ms latency on download.

I had my hup replaced from Hub 5 to 4 and strangley enough the lateny reduced to 100-200ms.

Still not ok for me as it makes gaming impossible and even video calls are droppig sometimes video and aoudio mismaching.

So now I ordered a hub 3 to see if it helps.

Question is , is there anyone who had the same issue with latency, if so any solution? Maybe Hub 5 plus with that fancy XGS-PON?

  • Client62's avatar
    Client62
    Alessandro Volta

    It is important to understand if the latency is to the Hub or between the Hub and your devices.

    Share a screen shot of this test :-

    https://www.samknows.com/realspeed/

    Once the test begins click on: Run full test to display the Latency / Jitter / Packet Loss.

  • nodrogd's avatar
    nodrogd
    Very Insightful Person

    You won't get XGS-PON until VM starts selling it in your area. Hubs 3, 4 & 5 run on DOCSIS 3.1, so have the same issues as people on HFC coax. Indeed you have coax running internally, not fibre.

  • legacy1's avatar
    legacy1
    Alessandro Volta

    Do you mean when you download your ping goes up? or is this at idle?