Switched to VM from BT after moving home in August. Internet connection has been dropping several times daily across all devices both on WiFi and Ethernet.
makes working / streaming impossible without disruptions every 30 mins.
I have rebooted, factory reset, replaced the Hub 3 and gone through the same cycle on that to no avail. CS on the phone so far have been unhelpful.
just signed up to BQM so will be sharing more observations once it comes in
Cable Modem StatusItemStatusCommentsAcquired Downstream Channel (Hz)
138750000
Locked
Ranged Upstream Channel (Hz)
30100098
Locked
Provisioning State
Online
Downstream bonded channels
Channel | Frequency (Hz) | Power (dBmV) | SNR (dB) | Modulation | Channel ID |
1 | 138750000 | 0.9 | 38 | 256 qam | 1 |
2 | 146750000 | 0.7 | 38 | 256 qam | 2 |
3 | 154750000 | 0.9 | 38 | 256 qam | 3 |
4 | 162750000 | 1.2 | 38 | 256 qam | 4 |
5 | 170750000 | 1.4 | 38 | 256 qam | 5 |
6 | 178750000 | 1.7 | 38 | 256 qam | 6 |
7 | 186750000 | 1.5 | 40 | 256 qam | 7 |
8 | 194750000 | 1.4 | 40 | 256 qam | 8 |
9 | 202750000 | 1 | 38 | 256 qam | 9 |
10 | 210750000 | 0.7 | 38 | 256 qam | 10 |
11 | 218750000 | 0.5 | 40 | 256 qam | 11 |
12 | 226750000 | 0.4 | 38 | 256 qam | 12 |
13 | 234750000 | 0.5 | 38 | 256 qam | 13 |
14 | 242750000 | 0.5 | 40 | 256 qam | 14 |
15 | 250750000 | 0.9 | 39 | 256 qam | 15 |
16 | 258750000 | 1.2 | 38 | 256 qam | 16 |
17 | 266750000 | 1.5 | 40 | 256 qam | 17 |
18 | 274750000 | 1.5 | 40 | 256 qam | 18 |
19 | 282750000 | 1.7 | 40 | 256 qam | 19 |
20 | 290750000 | 2 | 40 | 256 qam | 20 |
21 | 298750000 | 2.4 | 40 | 256 qam | 21 |
22 | 306750000 | 2.4 | 40 | 256 qam | 22 |
23 | 314750000 | 2.5 | 40 | 256 qam | 23 |
24 | 322750000 | 2.7 | 40 | 256 qam | 24 |
Downstream bonded channels
Channel | Locked Status | RxMER (dB) | Pre RS Errors | Post RS Errors |
1 | Locked | 38.9 | 1783 | 0 |
2 | Locked | 38.6 | 1630 | 0 |
3 | Locked | 38.9 | 1632 | 0 |
4 | Locked | 38.9 | 1687 | 0 |
5 | Locked | 38.9 | 1903 | 0 |
6 | Locked | 38.9 | 1818 | 0 |
7 | Locked | 40.3 | 1939 | 0 |
8 | Locked | 40.3 | 1968 | 0 |
9 | Locked | 38.6 | 2044 | 0 |
10 | Locked | 38.9 | 2264 | 0 |
11 | Locked | 40.3 | 1978 | 0 |
12 | Locked | 38.9 | 2259 | 0 |
13 | Locked | 38.9 | 2201 | 0 |
14 | Locked | 40.3 | 2410 | 0 |
15 | Locked | 39.8 | 2518 | 0 |
16 | Locked | 38.9 | 2659 | 0 |
17 | Locked | 40.3 | 2431 | 0 |
18 | Locked | 40.9 | 2582 | 0 |
19 | Locked | 40.9 | 2933 | 0 |
20 | Locked | 40.3 | 3244 | 0 |
21 | Locked | 40.3 | 3641 | 0 |
22 | Locked | 40.3 | 3704 | 0 |
23 | Locked | 40.3 | 4093 | 0 |
24 | Locked | 40.3 | 4217 | 0 |
Upstream bonded channels
Channel | Frequency (Hz) | Power (dBmV) | Symbol Rate (ksps) | Modulation | Channel ID |
1 | 30100098 | 46.8 | 5120 | 64 qam | 9 |
2 | 36600057 | 47 | 5120 | 64 qam | 8 |
3 | 49600049 | 47.5 | 5120 | 64 qam | 6 |
4 | 23600000 | 46.3 | 5120 | 64 qam | 10 |
5 | 43100004 | 47 | 5120 | 64 qam | 7 |
Upstream bonded channels
Channel | Channel Type | T1 Timeouts | T2 Timeouts | T3 Timeouts | T4 Timeouts |
1 | ATDMA | 0 | 0 | 0 | 0 |
2 | ATDMA | 0 | 0 | 0 | 0 |
3 | ATDMA | 0 | 0 | 1 | 0 |
4 | ATDMA | 0 | 0 | 0 | 0 |
5 | ATDMA | 0 | 0 | 0 | 0 |
Network Log
Time | Priority | Description |
27/10/2024 06:57:18 | notice | LAN login Success; |
26/10/2024 21:26:0 | critical | No Ranging Response received - T3 time-out; |
26/10/2024 10:02:14 | Error | DHCP RENEW WARNING - Field invalid in response v4 option; |
25/10/2024 18:26:47 | critical | No Ranging Response received - T3 time-out; |
24/10/2024 22:05:54 | notice | LAN login Success; |
22/10/2024 23:24:21 | critical | No Ranging Response received - T3 time-out; |
22/10/2024 22:03:38 | notice | LAN login Success; |
22/10/2024 22:02:14 | Error | DHCP RENEW WARNING - Field invalid in response v4 option; |
22/10/2024 22:00:5 | notice | LAN login Success; |
22/10/2024 21:02:58 | Error | DHCP RENEW WARNING - Field invalid in response v4 option |
Forum TeamHey qakinwale, thank you for reaching out and I am sorry to hear you are having some connection issues, also a warm welcome to the community.
Let me send you a DM so we can look into this 🙂
