Forum Discussion

Jonathanphillip's avatar
Jonathanphillip
Dialled in
3 hours ago

Vm connect app

When I go on the hotspot app It states virgin media tv box is showing offline but when the 360 box is showing as red meaning its in standby its reading as offline via the app but the rest of it like the hub its showing as online but if I turn the box off it will state offline but if I switch it back on it will read online I've put this to the virgin media via messenger there interested in this issue happening because there thinking there is something that might cause it to read like that 

3 Replies

  • Client62's avatar
    Client62
    Alessandro Volta
    3 hours ago

    A device that is in standby may very well look offline.

      • newapollo's avatar
        newapollo
        Very Insightful Person
        5 minutes ago

        Go to Settings > System > Standby power consumption.
        There are 3 options:- Fast Start, Active Start, and Eco(slow start)

        Ideally the 360 box should be set to either Fast Start or Active Start.

        If you try to set a recording or watch a recording via the TVGo app when the 360 is in Eco mode then it won't work as the box appears to be offline to the app.  It would also appear to be offline to VM so they would be unable to test for faults.