Forum Discussion

Medicus's avatar
Medicus
Joining in
2 months ago

VM Connect app

The VM connect app says Looks like you're Out

My ISP provider is showing as AVAST. I have AVG anti virus installed.

How do I change my ISP provider back to Virgin Media ?

i did once install AVG browser but quickly uninstalled it

2 Replies

  • Hey Medicus, thank you for reaching out and we are sorry to hear your issue with the Connect app.

    Please delete the app and reinstall it making sure you are the latest update.

    Please make sure the software is fully deleted off your device. 

     

  • Client62's avatar
    Client62
    Alessandro Volta

    Uninstalling Avast will resolve the issue of the ISP not being reported as VM.