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Blue2basingstok's avatar
Blue2basingstok
On our wavelength
2 years ago
Solved

VM Connect App still not working

The app hasn't been working for several months now. When I try to connect, I get a message "we can't find your hub". 

I have reset the hub numerous times but to no avail. I have deleted the app from both my iPhone and iPad, reinstalled on iPhone only, ensured VPN and web shield are off but regardless of all this, the app still can't find the hub.

Guidance please 

  • Lee_R's avatar
    Lee_R
    2 years ago

    Hi Blue2basingstok thanks for posting and welcome back to our community.

    Sorry to hear of the issues you're having with the connect app not locating your hub and for any inconvenience this may be causing you.  I would like to take a look on your behalf. I am going to send you a private message. Please keep an eye on your inbox in the top right of your screen.

    Regards

    Lee_R

3 Replies

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  • Lee_R's avatar
    Lee_R
    Icon for Forum Team rankForum Team
    2 years ago

    Hi Blue2basingstok thanks for posting and welcome back to our community.

    Sorry to hear of the issues you're having with the connect app not locating your hub and for any inconvenience this may be causing you.  I would like to take a look on your behalf. I am going to send you a private message. Please keep an eye on your inbox in the top right of your screen.

    Regards

    Lee_R

  • legacy1's avatar
    legacy1
    Alessandro Volta
    2 years ago

    the app is not that well tested and you don't need it

  • Lee_R's avatar
    Lee_R
    Icon for Forum Team rankForum Team
    2 years ago

    Hi Blue2basingstok thanks for getting back to me privately.  
    This is just a quick note to confirm you're satisfied with the response and efforts of the forum team?  Remember, if you ever need assistance in the future, our fantastic community and forum team are always willing to lend a hand. Please bear in mind, you can manage your account from here. Your online account, will give you access to your bills, show your package details, diagnose any possible faults and monitor any orders and appointments you may have. 
    Regards
    Lee_R