Forum Discussion

TopherP's avatar
TopherP
Settling in
15 days ago

VM Connect app reset

I've just moved house. I moved my router to my new home so everything looks the same to my devices. I have the VM Connect app on my phone with all the readings of my old home on it but I want to remove all these as they are no longer relevant, and populate the app with my new place.

I can't find any setting in the app to do this. I've also cleared its storage on the phone, equivalent to uninstalling and reinstalling, but the old results came back like and old smell.

Advice on how to do this please.

3 Replies

  • newapollo's avatar
    newapollo
    Very Insightful Person
    15 days ago

    Hi TopherP​ 

    Clear the data and cache on the Connect app your mobile, then uninstall the app and reboot the mobile. 

    Only reinstall the app once you've cleared the cache and rebooted.

    • TopherP's avatar
      TopherP
      Settling in
      9 days ago

      Tried this. Sorry, it didn't work. It seems to be connected with my account I think. 

      • John_GS's avatar
        John_GS
        Icon for Forum Team rankForum Team
        7 days ago

        Hi TopherP 

        Thanks for coming back to us. I'll send you a PM now to assist further.