Forum Discussion

azharpatel86's avatar
azharpatel86
Tuning in
2 years ago

VM connect app forcing to optimise networks

VM connect app forcing me to optimise network. But I want to keep my 2G and 5G networks separately which makes it easier for me to identify connections. 
Also, on VM connect app my wifi pod connection status is always fair regardless of where I place them. Even if I place them next to the HUB 3 it does not make any difference. 
I have got replacement Wifi pod but the issue remains the same. 
Technical support help couldn’t do much apart from sending new wifi pod. 
Anybody with similar issue and/or solution please? 
Thanks

 

 

  • RONNIE64's avatar
    RONNIE64
    Joining in
    11 months ago

    I'm having the same issues. I optimised my network about 4 weeks ago, which then meant I had to reconnect all of tech.

    It has just asked me to do it again, which I don't want to do but now I can't use the app.

    • Alex_RM's avatar
      Alex_RM
      Forum Team
      11 months ago

      Hi RONNIE64,

      Thanks for posting, we've had a look at things from our side, if you can please reboot the hub and monitor over 24 hours, if this is still an issue please let us know and we can drop you a private message.

      Alex_Rm