Forum Discussion

Dublinerdoyle's avatar
Dublinerdoyle
Tuning in
3 months ago

VM Connect App - Not working

Hello 👋

The VM connect app is coming up with an error when I open the app. I’ve tried uninstalling and reinstalling but will not work.



 

 

 

connect
Error
  • Client62's avatar
    Client62
    Alessandro Volta
    3 months ago

    The error is on VM end of the connection, there is nothing you can do about this
    but try again in a few days the problem may be resolved.

    You can manage the VM Hub at http://192.168.0.1/  
    log in with the Hub password ( i.e not the Wi-Fi password ).

  • Kath_P's avatar
    Kath_P
    Forum Team
    3 months ago

    Hi Dublinerdoyle, 

    Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐

    We're sorry to hear you're having an issue accessing the VM Connect App. We need to ask a few questions in order to understand the issue further. Can you let us know the following: 

    • Is this error coming up as soon as you open the app or is this happening when trying to complete actions?
    • Have you been able to log in to the app?
    • Is your hub in modem mode with your own router running?

    Pop back and let us know so we can help further.

    Thanks, 

    • Dublinerdoyle's avatar
      Dublinerdoyle
      Tuning in
      3 months ago

      Hiya Kath. 
      The issues occurs when I open the app, click the sign in with a virgin media account. Pops up with the below and click continue. Then the error message pops up. So not able to log into the app. Not sure re the modem mode as I cannot log in

      Basically the I’m reason for trying to login was to get a booster for rooms upstairs that don’t get a good connection. 

      • Daniel_Et's avatar
        Daniel_Et
        Forum Team
        3 months ago

        Hi Dublinerdoyle, thank you for your response.

        On which type of device are you trying to access the app? Have you tried various different devices?

        Advice on the different ways to order WiFi Max, including a first mesh WiFi Pod, can be found in this article here. You'll need to refer to the section entitled "Want to know more?". 

        Please pop back to us at your earliest convenience.

        Regards,
        Daniel