VM Connect App - Not working
Hello 👋 The VM connect app is coming up with an error when I open the app. I’ve tried uninstalling and reinstalling but will not work.
Forum Discussion
Hiya Kath.
The issues occurs when I open the app, click the sign in with a virgin media account. Pops up with the below and click continue. Then the error message pops up. So not able to log into the app. Not sure re the modem mode as I cannot log in
Basically the I’m reason for trying to login was to get a booster for rooms upstairs that don’t get a good connection.
Hi Dublinerdoyle, thank you for your response.
On which type of device are you trying to access the app? Have you tried various different devices?
Advice on the different ways to order WiFi Max, including a first mesh WiFi Pod, can be found in this article here. You'll need to refer to the section entitled "Want to know more?".
Please pop back to us at your earliest convenience.
Regards,
Daniel
Hi Daniel,
I self resolved the issue by clearing Safari data from the iPhones settings. The log in screen then worked.
Cheers, Stephen
Great to hear all sorted 🙂
Please do pop back to the community if you ever need further help.
