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Ethan3's avatar
Ethan3
Tuning in
2 months ago

VM 1 Gig unusable for anything but Browsing and downloading.

Hello

Since having Virgin installed I am unable to do anything but browse the internet and download games. I cant Voice chat with Friends, Cant Play any game due to Jitter and packet loss.

I am Wired into one of the black boosters unable to wire directly into the router, this happens on Wireless as well. I cant seem to get to the bottom of the issue.

When we were with BT we just had terible download speed and no issues apart from that.

Speeds are below, Top CloudFlare and bottom Samsknows.

 

Having a look at my newwork stats below i have no idea if this is normal.

 

24 Replies

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  • Client62's avatar
    Client62
    Alessandro Volta
    2 months ago

    The Cloudflare Speed Test results look very suspect. 
    It is very hard to imagine any type of test would complete with a 52% Packet Loss.

    Then we have Realspeed showing Zero packet loss.

    • legacy1's avatar
      legacy1
      Alessandro Volta
      2 months ago

      OR maybe Realspeed packet loss test does not work

    • Ethan3's avatar
      Ethan3
      Tuning in
      2 months ago

      Most things show massive packet loss but the Realspeed. So not too sure if that is working. 

      • Client62's avatar
        Client62
        Alessandro Volta
        2 months ago

        Use of Wi-Fi can be responsible for packet loss. 

    • Ethan3's avatar
      Ethan3
      Tuning in
      2 months ago

      To me this looks normal, but it is totally unusable on anything but browsing the internet. 

    • Ethan3's avatar
      Ethan3
      Tuning in
      2 months ago

      Looks Normal to me, but unable to do anything but google things. 

    • Ethan3's avatar
      Ethan3
      Tuning in
      2 months ago

      I have one all looks normal, But still cant do anything but browse the internet. 

      • Ethan3's avatar
        Ethan3
        Tuning in
        2 months ago

        https://www.thinkbroadband.com/broadband/monitoring/quality/share/567d3376582e4c9728dfa5a1d0eb63e8ba331250-17-04-2025

  • legacy1's avatar
    legacy1
    Alessandro Volta
    2 months ago

    OR given the hub 5x that BQM pings is fine to hub but not the ethernet ports which modem mode would show as a problem and I bet VM tests show everything is fine 

  • legacy1's avatar
    legacy1
    Alessandro Volta
    2 months ago

    if wifi is the problem you can try ask VM for a new hub or you can get a better router double NAT because VM being a joke not letting you do modem mode.

    not that you should have too because the hub 5x should be good but wifi is faulty on them and VM only test to the hub which makes having a internet connection a bit pointless if its not to your device 

    ASUS ROG Rapture GT-AX6000 Dual-Band WiFi 6 Extendable Gaming Router, Dual 2.5G Ports, Triple-level Game Acceleration, Mobile Game Mode, Aura RGB, Subscription-free Network Security, AiMesh Compatible : Amazon.co.uk: Computers & Accessories

    • Ethan3's avatar
      Ethan3
      Tuning in
      2 months ago

      Okay, just seems a bit strange as with BT having their pods it worked amazing but crap Download speed, 25Mbps.(best package in the area) now with VM great download and can’t do anything with it. 

      I am using one of their WiFi black pods with great connection (denoted by the app) wired into my computer. 

      • Kath_P's avatar
        Kath_P
        Icon for Forum Team rankForum Team
        29 days ago

        Hi Ethan, 

        Thanks for posting here. 

        I can see my colleague has already replied to your other thread here: VM 1 Gig unusable for anything but Browsing and downloading.

        Please make sure you are only posting once about your issue. If you need to update the thread then just reply to your original thread rather than creating a new one. We understand it's frustrating when something's not right however posting more than once about the same fault makes the boards look busier than what they actually are. It also means we could take longer to reply due to needing to sift through duplicate posts.

        Have a look at my colleagues reply on the other thread and stick with that one so we keep all the information in one place. 

        Thanks,