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Ethan3's avatar
Ethan3
Tuning in
25 days ago

VM 1 Gig unusable for anything but Browsing and downloading.

Hello

Since having Virgin installed I am unable to do anything but browse the internet and download games. I cant Voice chat with Friends, Cant Play any game due to Jitter and packet loss.

I am Wired into one of the black boosters unable to wire directly into the router, this happens on Wireless as well. I cant seem to get to the bottom of the issue.

When we were with BT we just had terible download speed and no issues apart from that. 

 

 

3 Replies

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  • Daniel_Et's avatar
    Daniel_Et
    Icon for Forum Team rankForum Team
    22 days ago

    Hi Ethan3 👋 Thank you for your post and welcome to the Virgin Media Community 😀

    We're sorry to hear about the issue you're having with your broadband service 😔

    How have things been since you posted? Advice on how to fix internet problems can be found here.

    Please pop back to us at your earliest convenience.

    Regards,
    Daniel

    • Ethan3's avatar
      Ethan3
      Tuning in
      8 days ago

      Hello,

      No I am still unable to do anything with the internet but google things and recently cant even do that. 

      Just thinking of going back to BT at this point as it has been rubish. 

       

      • jpeg1's avatar
        jpeg1
        Alessandro Volta
        8 days ago

        Your VM connection to the Hub is worling well, according to the test you posted. But the black extender (it's not a booster as such) is operating on WiFi from the Hub. So even if you are wired to the extender you will not get a stronger signal than it is receiving over WiFi. 

        I would suggest that you move the extender to a location where it is getting a stronger more direct signal from the Hub, even if this means a longer ethernet cable to your laptop or other device your are using.