Forum Discussion

Beau99's avatar
Beau99
Tuning in
10 months ago

Virgin media staff LIE - WiFi /Service issues

I’ve been on the phone to virgin media for 4 hours and been transferred to 14 people. I’ve been asking to talk to a manager since 12. I demanded in the end  half an hour ago. I knew she was fake I asked her name title etc. I then said if I find out you’re lying I’m taking it further. She transferred me. I asked her to read my notes and tell me if I just spoke to a manager she said no. I’ve been lied to fobbed off for 4 hours. Virgin can’t treating customers like **bleep** my WiFi never works. I asked for he £100 guaranteed pay back to be lied to. I asked to cancel my contract as they can’t provide a service to me. More lies. Everyone please stand up to Virgin. We all have a contract made on lies. I’m disabled too and didn’t receive the promise on their app of  priority good customer service. I got cut off transferred lied to and now on hold for an hour for a real manager. This can’t be legal and im finding out if it is. 

 

 

[MOD EDIT: Subject title changed for clarity]

  • Ashleigh_C's avatar
    Ashleigh_C
    Forum Team
    10 months ago

    Hi there Beau99 

    Thank you do so much for your post and welcome back to the forums, it's great to have you here. 

    I am so sorry that you have faced this issue when speaking with our teams and this is not at all the experience we would want for you! 

    Can I ask what the initial call is in regards to and we will do all we can to help here? 

    • Beau99's avatar
      Beau99
      Tuning in
      10 months ago

      Asking for my £100 guaranteed as my WiFi won’t work. I’ve had issues for over 12 months. I’ve complained had an engineer out but not on record. I want to cancel my contract as im paying for a service I can’t use. Virgin media customer service is illegal 

      • Martin_N's avatar
        Martin_N
        Forum Team
        10 months ago

        We can certainly appreciate your frustration with this and we would be happy to look into this. 

        We will private message you now

        ^Martin

  • Jason18's avatar
    Jason18
    Tuning in
    10 months ago

    Having similar issues with a new install. Demamded to speak to a manager but just get passed around. No actual managers to speak of and not sure they can even do anything.