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hillkwok's avatar
hillkwok
Joining in
7 months ago

Virgin Media keep postpone the fixing time from 1-Oct to 17-Oct, any advice?

We had a broadband connection issue over 3 weeks, and virgin media postpone the fixing time from 1-Oct to 17-Oct, We had at least 30 times disconnection every day, sometime several hours outage.

Tried to contact virgin media several times, but no use.....any thought? here with today connection graph

 

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  • jbrennand's avatar
    jbrennand
    Very Insightful Person
    7 months ago

    What is being reported on the “free & automated” Service Status number - 0800 561 0061 - which usually gives the most up to date info. and tells you of more local issues and fix estimates, down to street cab/ postcode level.