Forum Discussion

DA65's avatar
DA65
On our wavelength
6 months ago

Virgin Hub 3 Shows DHCP renew and NO Ranging response warnings approx every 2 or 3 days

Network Log

 

TimePriorityDescription
21/05/2025 13:43:7ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=*******;CMTS-MAC=******8=1.1;CM-VER=3.0;
18/05/2025 09:57:14criticalNo Ranging Response received - T3 time-out;CM-MAC=**********CMTS-MAC=******;CM-QOS=1.1;CM-VER=3.0;
18/05/2025 01:43:7ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=********;CMTS-MAC=******;CM-QOS=1.1;CM-VER=3.0;
15/05/2025 04:32:46criticalNo Ranging Response received - T3 time-out;CM-MAC=**********;CMTS-MAC=***********;CM-QOS=1.1;CM-VER=3.0;
14/05/2025 13:43:7ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=********;CMTS-MAC=************;CM-QOS=1.1;CM-VER=3.0;
12/05/2025 18:03:1criticalNo Ranging Response received - T3 time-out;CM-MAC=********CMTS-MAC=********;CM-QOS=1.1;CM-VER=3.0;
11/05/2025 01:43:7ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=*****;CMTS-MAC=****;CM-QOS=1.1;CM-VER=3.0;
08/05/2025 07:25:22Warning!LAN login FAILED : Incorrect Username / Password / ConnectionType;CM-MAC=******CMTS-MAC=*****;CM-QOS=1.1;CM-VER=3.0;
07/05/2025 13:43:7ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=******CMTS-MAC=********;CM-QOS=1.1;CM-VER=3.0;
04/05/2025 08:35:12criticalNo Ranging Response received - T3 time-out;CM-MAC=*******;CMTS-MAC=*********;CM-QOS=1.1;CM-VER=3.0;
04/05/2025 01:43:7ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=*********;CMTS-MAC=********;CM-QOS=1.1;CM-VER=3.0;
03/05/2025 21:49:27criticalNo Ranging Response received - T3 time-out;CM-MAC=*********;CMTS-MAC=***********;CM-QOS=1.1;CM-VER=3.0;
30/04/2025 13:43:7ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=************;CMTS-MAC=**********;CM-QOS=1.1;CM-VER=3.0;
29/04/2025 07:26:46Warning!LAN login FAILED : Incorrect Username / Password / ConnectionType;CM-MAC=***********CMTS-MAC=***************;CM-QOS=1.1;CM-VER=3.0;
28/04/2025 16:29:19criticalNo Ranging Response received - T3 time-out;CM-MAC=***********;CMTS-MAC=*******CM-QOS=1.1;CM-VER=3.0;
27/04/2025 01:43:6ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=************CMTS-MAC=***********;CM-QOS=1.1;CM-VER=3.0;
25/04/2025 08:59:4noticeLAN login Success;CM-MAC=**************CMTS-MAC=***********;CM-QOS=1.1;CM-VER=3.0;
25/04/2025 08:58:56Warning!LAN login FAILED : Incorrect Username / Password / ConnectionType;CM-MAC=*********CMTS-MAC=***********;CM-QOS=1.1;CM-VER=3.0;
25/04/2025 08:43:15noticeLAN login Success;CM-MAC=***********;CMTS-MAC=*********;CM-QOS=1.1;CM-VER=3.0;
23/04/2025 13:43:6ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=***********;CMTS-MAC=*********;CM-QOS=1.1;CM-VER=3.0;

Is this a problem or can it be safely ignored?

 

Downstream bonded channels

ChannelFrequency (Hz)Power (dBmV)SNR (dB)ModulationChannel ID
11387500003.940256 qam1
21467500003.440256 qam2
31547500002.738256 qam3
41627500002.740256 qam4
51707500002.540256 qam5
61787500001.940256 qam6
71867500001.440256 qam7
81947500001.240256 qam8
9298750000-1.538256 qam21
10306750000-1.738256 qam22
11314750000-1.938256 qam23
12322750000-1.738256 qam24
13330750000-2.238256 qam25
14338750000-238256 qam26
15346750000-2.438256 qam27
16354750000-2.438256 qam28
17362750000-2.938256 qam29
18370750000-3.238256 qam30
19378750000-3.738256 qam31
20386750000-4.238256 qam32
21394750000-438256 qam33
22402750000-4.438256 qam34
23410750000-4.438256 qam35
24418750000-4.738256 qam36



Downstream bonded channels

ChannelLocked StatusRxMER (dB)Pre RS ErrorsPost RS Errors
1Locked40.33180715
2Locked40.37020
3Locked38.97070
4Locked40.319210
5Locked40.35820
6Locked40.36460
7Locked40.310160
8Locked40.336940
9Locked38.9134930
10Locked38.9134540
11Locked38.9190240
12Locked38.9152130
13Locked38.6188450
14Locked38.6144400
15Locked38.9196130
16Locked38.6196250
17Locked38.6227580
18Locked38.9250910
19Locked38.6332320
20Locked38.6337460
21Locked38.9207150
22Locked38.9212430
23Locked38.9176980
24Locked38.6225280

 

Upstream bonded channels

ChannelFrequency (Hz)Power (dBmV)Symbol Rate (ksps)ModulationChannel ID
14959997548.8512064 qam1
23660000048.5512064 qam3
33010000048.5512064 qam4
44310000048.8512064 qam2
52359980148.8512064 qam5



Upstream bonded channels

ChannelChannel TypeT1 TimeoutsT2 TimeoutsT3 TimeoutsT4 Timeouts
1ATDMA0070
2ATDMA0020
3ATDMA0040
4ATDMA0060
5ATDMA008

0

 

 

3 Replies

  • Client62's avatar
    Client62
    Alessandro Volta
    6 months ago

    Our Hub 3 has similar Log entries and is working normally.

  • legacy1's avatar
    legacy1
    Alessandro Volta
    6 months ago

    DHCP logs in hub are for the 10. modem IP not to do with you WAN IP

  • Adduxi's avatar
    Adduxi
    Very Insightful Person
    6 months ago

    This is nothing to worry about, it's the way VM's DHCP reports it.  It's been like this for as long as I can remember, on all the Hub's I've ever had.

    However I would question the DS power level spread,  -5 to +4 seems a bit off to me ?