Urgent: Ongoing Broadband Issues
Dear Virgin Media Team,
I have generally had a reliable broadband connection until the National Grid carried out excavation work outside my driveway, which damaged the Virgin cable on 4th March 2025. Since then, I have been facing persistent broadband issues that have caused immense disruption to my daily life.
Initially, after multiple phone attempts, I managed to book an engineer visit on 7th March. It wasn’t until 10th March that the cable was replaced, and my internet connection was restored. However, just two days later, on 12th March, I lost internet again.
Another engineer visited and replaced the outdated blue box outside my house, and while the issue seemed resolved, I find myself without internet yet again today (14th March). To make matters worse, I am unable to book another engineer visit, as the system is asking me to check back after 24 hours.
While I understand that this situation is not entirely Virgin Media’s fault, I am deeply frustrated that the problem has not been effectively addressed. It seems that the restoration of my broadband has not been handled robustly, leaving my connection far less reliable than it was before the National Grid excavation.
As my household relies heavily on broadband for daily activities including work, this ongoing issue has caused significant stress and inconvenience. I urge Virgin Media to take immediate action to resolve this matter comprehensively and ensure that my broadband is reinstated to its previous standard of reliability.
I hope this issue can be escalated and resolved swiftly. I look forward to hearing from you with a reliable and lasting solution.
I can provide account details, if needed by the virgin team.
Regards,
Gururaj, Coventry
