Uploaded dropped from 100mbit to 30mbit , QAM goes from 64 to 32 all time

Question

Hey guys&nbsp;For last few days my 1gbit/100mbit line the upload has dropped to 30mbit , i need fast upload for work.I noticed also the QAM goes from 64 to 32 all time on the upload channels in the router stats&nbsp;I go on status page and it says the following after doing test :&nbsp;Intermittent signal in your areaWe’re looking into it. Check back here after 23 hours, and if there’s still an issue we’ll help you book an engineer.Next time I do it it says all seems fine.&nbsp; &nbsp; &nbsp;Is Virgin actually looking into this or not ?&nbsp; If not, how can I speak to someone about this?&nbsp; It seems impossible to actually report anything to Virgin via help pages,&nbsp; what happend to the good old open a ticket via email and get a reply in 24 hours ? :D I dont wanna go through pages and pages of help and automatied AI rubbish&nbsp;Thanks for any help&nbsp;

Client62 · Answer

As this is a known fault, how will speaking to customer services help.

snozski · Answer

As I said, it will say intermittent fault, then the next time i test it says all fine.&nbsp;&nbsp;

Steven_L · Answer

Hey snozski.&nbsp;
Welcome back to the Community, and thanks for taking the time to post. I’m sorry to hear of the issues that you’re experiencing with your connection.
We're not currently able to see any issues in your area or with your individual connection. How are things looking at the moment?&nbsp;
Kind Regards,
Steven_L

snozski · Answer

Thanks for the reply,&nbsp; &nbsp;It seems intermittent,&nbsp; at times I get 100mbit others it drops to 30mbit , I've been monitoring it with realspeed so the hub is tested and observing the same issues on my devices.&nbsp;&nbsp;As its Xmas now ill just monitor this for a few weeks and get back to you after Xmas&nbsp;I had this issue for ages when I first had Virgin installed,&nbsp; took ages to get it sorted and it turned out to be an intermittent issue at the cabinet.&nbsp;&nbsp;Maybe if you could further investigate from your side with the cabinet, that would be cool .

snozski · Answer

Here is a speed test I just did&nbsp;Normally my upload is rock solid 100mbit last 10 days or so its been like this often&nbsp;

Forum Discussion

Uploaded dropped from 100mbit to 30mbit , QAM goes from 64 to 32 all time

6 Replies

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