Forum Discussion

colinwebb's avatar
colinwebb
Joining in
8 months ago

Upgrade to hub5

I’ve noticed twice now that the hub 4 I have has got quite hot and started blinking blue. Resetting solves the issue but I’m wondering if an upgrade to hub5 would solve this. I’m on the Gig1 package.

7 Replies

  • jbrennand's avatar
    jbrennand
    Very Insightful Person

    Call it in as a fault and a Tech visit will be arranged who, if faulty,  may swap the Hub for you - it could be a Hub5 or a Hub5 - dependent on what they have in their van.

  • nodrogd's avatar
    nodrogd
    Very Insightful Person

    By all means report it as a fault. But the technician will replace it with whatever happens to be in their van at the time. At the end of the day the kit is rented & VM only has to provide you with a router capable of the broadband speed you pay for.

  • jpeg1's avatar
    jpeg1
    Alessandro Volta

    And if the technician finds there is no fault you may be charged £25.

  • I know this isn't a place, but my first post has been marked as spam, can a moderator or anyone look into that please? I feel like I'm being ignored by Virgin on all mediums.

  • Hi colinwebb 

    Welcome back to the community forums 

    Sorry to hear of your concerns with your Hub 4. 

    When the Hub 4 flashes blue this means that it's trying to gain a WPS connection as it's been requested to do so from the button on the back of the hub. 

    Is the router in a open, well ventilated area  and out of direct sunlight? Are you experiencing any service issues at all when the light flashes or just in general?