Forum Discussion

gpblancs's avatar
gpblancs
Joining in
7 months ago

Update for 5X hub

VM has just been installed in parts of West Lancashire over the last few months. I had TV and broadband installed a couple of weeks ago. I want to install Eero 6 units but I know that the 5x hub doesn't currently have Modem mode available.  I understand that there is a firmware update being distributed. So does anyone know if there is a schedule when different locations will be provided with the update.

Thanks

11 Replies

  • Tudor's avatar
    Tudor
    Very Insightful Person

    Have not heard of availability of modem mode yet.

  • Tudor's avatar
    Tudor
    Very Insightful Person

    Modem mode is NOT available as yet for the Hub5x.

      • Tudor's avatar
        Tudor
        Very Insightful Person

        No it’s not. Firmware error in HTML showing modem mode which is NOT available.

  • West Lancashire? Skem by any chance?

    I just had mine installed yesterday. I connected my router (Nest WiFi pro) and let it get an IP from the Hub 5x. I then went in to the Hub 5x, reserved the IP that my Nest WiFi pro was given, and then added that same IP to the DMZ in the Hub before finally turning off the WiFi on the Hub 5x. It works absolutely fine for me and doesn't give any NAT issues. 

    • Adduxi's avatar
      Adduxi
      Very Insightful Person

      Yes, that will work but it's not modem mode.

  • Hey gbblancs, thank you for reaching out and currently we don't have any plans sorry.

    I can also see you spoke to the team since this did they manage to help at all?

  • legacy1's avatar
    legacy1
    Alessandro Volta

    Why does VM do this its like they are saying we really don't want to do modem mode anymore router mode can give you a IP to a router and you can DMZ to it yes you can't firewall ICMP or have protocol 50 but we really don't think thats a big deal so its like this you buy a car here is your car it has the speed and the looks just one thing its pink!