Trouble Ordering Wifi Pods

Hello

Is anyone able to help me, like many others I'm having an issue ordering my first Wi-Fi Pod?

I've been through the guide on the website using both the VM Connect app and the SamKnows website but going through the process seems to send you into a log-in loop. 

I'm on a volt package and managed to speak to an agent in the online chat who ordered me one, but it's been well over a month now (nearly two) so I'm pretty sure it's not coming. 

I explained to them, in two of our bedrooms the Wi-Fi drops out completely. Which is something I've had with every provider, so I've always made sure I'm able to get some sort of extender. It's the only reason I took out the additional o2 contract, to get the Wi-Fi guarantee. 

Any help would be greatly appreciated.

Louis