Trouble logging in to Hub 4 / Macbook Air connection
Hi
We're having two related issues which I think need posting together. I'd be grateful for any help please.
1. We're having issues with a new Macbook Air having an extremely slow connection when connected to our Virgin broadband. It has an excellent connection everywhere away from home. It connects fine to WiFi at home (through our Hub 4), but the internet is so slow that pages regularly time out. We have tried turning off the Macbook's firewall and various other network settings, and ensured there are no VPNs etc.
2. As part of troubleshooting, I want to connect to the Hub 4 and check if any settings are enabled which might be conflicting with the Macbook. When I log in via 192.168.0.1 it takes me to the sign in page. However, when I enter my password, it times out before loading the settings page. This happens whether I'm connecting via WiFi or through an ethernet cable, and whether it's through a phone, the Macbook or a different laptop.
I know the password is correct: it is the default password for the Hub 4, and if I try any other password it tells me I've entered the wrong password. When I enter the correct password, it starts to load but simply times out with a blank white page.
I've tried resetting the Hub 4 more than once using the reset button on the back, and also tried switching it off and leaving it unplugged for a while before restarting. The Hub 4's light is a solid white. The internet connection to other devices is usually fine, although we have been having some intermittent issues where the internet connection (but not the WiFi) drops for periods of time. Several of these should be logged on my account as I've run the online tests.
Thanks for any help, and please let me know if you need further information.
David