TP-Link Deco XE75 and VM Hub 5 connection failing

Question

I set-up my new TP-Link XE75 Mesh wifi system to my 1GB Virgin Media Hub5 in Modem mode. It was amazing, a strong connection all round the house and into my garden room. I was delighted! Then the wifi failed and the light on my Decos went red yesterday (3 days later). I have rebooted the mesh and the hub several times. I managed to get my laptop to connect on one port and I then used that to reconnect to the Deco and the wifi worked for around 20 seconds then it failed and lights went red again. I can’t adjust anything on the Deco app without wifi and can’t access the router/hub/modem settings on the Hub as it is in modem mode so again no wifi.
Any suggestions?

Roger_Gooner · Answer

First thing is to disconnect the TP-Link from the hub, connect your laptop and see what broadband you get. You may have to reboot the laptop for it to get its WAN IP address..

Client62 · Answer

The Hub 5&nbsp; 2.5Gb/s port has an issue that requires&nbsp; 802.03az (Energy Efficient Ethernet) Disabledon connected devices, in this case the TP-Link XE75 Mesh.Failing this connect to the Hub 5 via a 1Gb/s network port,Ref : https://community.virginmedia.com/t5/Tech-Chatter/Hub-5-Firmware-Upgrade/td-p/5480079

Podry · Answer

Thanks, I have found the port that accesses internet on my VM hub and could access internet on lap top. When I put this into the Deco the internet is not found and doesn’t work. So sadly it didn’t fix the problem.&nbsp;

Podry · Answer

Thanks I have not used the 2.5Gb port

legacy1 · Answer

Get a router&nbsp;

Forum Discussion

TP-Link Deco XE75 and VM Hub 5 connection failing

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