Total loss of service and fail to attend
So I've had a total loss of service since Xmas day. Reported to virgin and first appointment for an engineer was 02/01/2025. He came and quickly identified no live feed therefore a re-pull required. Since then I've had 3 consecutive days of non-attendance. I keep being told lies from customer service staff and apparently there are never any managers on duty to speak to. I have asked to be released from my contract but it seems I need to pay £168 for the privilege. I think by now I nust be owed more in compensation for no service, constantly being told lies (calls are apparently re order so can be checked), 3 days at home for repeat non attendance, having to use & purchase additional phone data to hotspot, unable to work from home (laptop / printer). Everything at home requires WiFi, especially with 2 teenagers, this is simply unacceptable, considering how much the subscription costs each month.
Utterly sick of it now and want out ASAP. Complaint sent and copied to OFCOM & Ombudsman. I'm 45yrs old and never written a complaint in my life but this is beyond a joke.