Total loss of Internet connectivity

After a prolonged outage (17th April 2025 - 10th June) VM texted to say my service should now be restored.

I have had a flashing green arrow symbol on my SuperHub 3 for the duration of the outage and that was still going yesterday. So I switched it off for several minutes, and tried the reset process (pressing the button with a pencil for around 30 seconds) several times with no change.

I tried the "check my service status" option on the VM site several times and it now tells me everything is fine with my equipment (even if I switch the hub off during the test).

I've logged into the hub (using the default creds, so the reset has worked) and I see the following status

If I run a test on the hub it tells me I have no Internet access.

I guess I'm going to have to call VM and troubleshoot with them on the phone which I'm dreading and will be difficult to set up timewise due to work commitments. 

Does anyone have any advice on any additional troubleshooting I can do before calling VM and how to get this addressed once I get through to someone?

Thanks in advance