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dstool's avatar
dstool
Tuning in
3 days ago

Total blackout since 13th July

I'm in SL6 postcode and had a total blackout on 13th July and went for the rest of the month with no broadband, wifi, tv or phone. Broadband has started working intermittently in the past few days but no TV. The expected fix date keeps getting pushed back, currently says tomorrow, but we will see... VM says many are affected in my area and they are checking "from the cabinets to the Omni...." whatever that means. Anyone know more about the nature of the problem and when it may be fixed? My wife is supposed to be working from home and feels rather foolish keep telling her employer different dates when she will be able to WFH again... rather frustrating. It's great having 1.2Gb speed - when it works.

1 Reply

  • Vikki_M's avatar
    Vikki_M
    Icon for Forum Team rankForum Team
    11 hours ago

    Hi dstool,

    Thanks for your post and welcome to our community.

    We're very sorry to hear about the service issues you're having. 

    There is an SNR issue in that postcode region. SNR is a network issue, the engineers will be looking at amplitude of the signal in the area. SNR is quite complex which is why the estimated fix times can change. 

    The current estimated fix date is 12/08/25. 

    This shouldn't cause a total loss of service, however you may have find the service is intermittent on some days. 

    Do you currently have no service at all?

    Could you please reboot the hub and check all connections are secure?

    Please pop back to us when you can.