Forum Discussion

looper's avatar
looper
Joining in
11 months ago

tired of hub5 keep dropping

been a virgin client for over 10 years never had issue like now with hub5 net keep dropping every other min this is bad as hell i will hope for someone to contact me and sort this out of give me back my older router much better than hub5.

4 Replies

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  • RT123's avatar
    RT123
    Up to speed
    11 months ago

    The Hub 5 it is probably not the fault here - could you please provide the upstream, downstream and network logs from 192.168.0.1 (or 192.168.100.1 if in modern mode)

  • Tudor's avatar
    Tudor
    Very Insightful Person
    11 months ago

    The Hub4 and Hub5 use more frequencies on the cable than a Hub2 or Hub3. Most problems like this are down to a circuit fault. So please post some stats, details follow: 

    How to get stats from a VM hub (no need to logon to the hub)

    Open a web browser and go to 192.168.0.1 router mode or 192.168.100.1 modem mode

    • Click on the “> Check router status” button
    • Click on the “Downstream” tab, copy the text and paste into your reply, do not take a screen shot
    • Click on the “Upstream” tab, copy the text and paste into your reply
    • Click on the “Networking” tab, copy the text and paste into your reply.
      • Do NOT post photos or screen shots they will be rejected as they contain MAC addresses. The board software will automatically change MAC addresses to **:** if done as above.
  • Ashleigh_C's avatar
    Ashleigh_C
    Icon for Forum Team rankForum Team
    11 months ago

    Hi there looper 

    Thank you so much for your post and welcome to the community forums, it's great to have you here. 

    I am so sorry to hear that you have faced these issues with your service and thank you so much again for posting.

    Can I ask if you have the Hub in modem mode?