Forum Discussion

Chilunwong's avatar
Chilunwong
Just joined
6 months ago

The internet LED keep flashing

 

I am a new user and I have a problem with my broadband. The internet LED is still flashing even after being plugged in for more than half a day. I also tried to make an appointment online, but a message appeared saying, 'The kit in your home isn't set up properly.' I also tried resetting it, but it still didn’t work. Who can help me fix this?

  • Client62's avatar
    Client62
    Alessandro Volta
    6 months ago

    For new Install Assistance

    Call the Pre-installation and delivery team on 0800 052 1734.

    Explain the VM Hub status is : Access denied. 

    Failing this try ...

    Hub Activation

     Activation Team's number 0800 953 9500 

  • Matthew_ML's avatar
    Matthew_ML
    Forum Team
    6 months ago

    Hey Chilunwong, thank you for reaching out and a warm welcome to the community I am so sorry to hear about this.

    Let me send you a DM and we will take look for you.