Forum Discussion

help1314's avatar
help1314
Just joined
2 months ago

The connection keeps dropping from Sunday morning.

The internet connection was lost since Sunday morning. I had restarted the hub for several times and also tried to reinstall the hub via VM Connection app, but all these measures didn’t work. Please support to resolve this problem. Thanks! 

  • Client62's avatar
    Client62
    Alessandro Volta

    Check for known faults in your street

    Call 0800 561 0061 – this is an automated number.

  • Hi help1314 

    Welcome to the Community Forums. 

    Sorry to hear you're having service issues. 

    We aren't able to locate you on the systems on our side. Have you been able to get in touch with the team or check the Service Status page for any known outages affecting you at this time? 

    Please let us know if you are having any further issues or have any questions at all. We'll be here to help on the Community Forums if needed.