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foxyuk13's avatar
foxyuk13
Joining in
25 days ago

superhub 5 slow at downloading mail on wifi

I have noticed that anytime i hit mail on my iphone in safari  it sits in downloading and checking for email for ages   . I then flick it to mobile data and they all come in quickly. 

so so far i have checked iphone all up to date , changed the ipv4 from automatic to boot then back to automatic ( mentioned by someone )

reset the hub , removed all cables.    my download is 750 and upload 100 so no issue 

I never experienced the issue with the hub4 that i cancelled few weeks back and i recontracred as was cheaper

Doing  a wee google search seems to be a recurring issue.       virgin are sending someone out but can’t see changing box will work defo a hub5 issue 

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  • Matthew_ML's avatar
    Matthew_ML
    Icon for Forum Team rankForum Team
    23 days ago

    Hey foxyuk13, thank you for reaching out and a warm welcome to the community, we are sorry to hear you are having some mail issues.

    Is this only happening on mail?

    How fast does it download on Mobile date do you see a big diffence?

    Is there any other connection issues?

    • foxyuk13's avatar
      foxyuk13
      Joining in
      23 days ago

      it only happens on mail.      

       

      So when i swipe for mail it says downloading then you need to swipe it 4 times refreshing to actually bring up new emails and i’m on 750 Mb 

      i hit mail and says searching for while then says downloading then need to swipe / refresh a few times b4 any emails show.   if i come off wifi immediate and switch to mobile data comes thru immediately   25.4mb on mobile data 

      i used wifi at a gym yesterday using there wifi which was 71mb came thru imediately    

      The issue is virgin media’s super hub 5 box nothing to do with my mail         A google search confirms loads of others with same issue but not resolved           Never had issue with hub 4