Slow downloads - since recent down time
After a bit of advice please before contacting VM, I'm more familiar with business networking and fibre and not dabbled into VM cable until had enough of the best we could get with VDSL.
VM 1gig service. Has never been solid 1000 but has been pretty good (and better than the 50/13 could get with VDSL). We moved the router recently to a new location using second cable the installer gave us but the speed continued to be the same at the new location and everything is securely connected.
We have had some slow(er) speed issues, my PC typically tops out around 250Mbit wired, and a mobile just now was getting 150Mbit tops while synced at 1100Mbit to the router and standing next to it. I have had upto 550Mbits in the last week. Virgin own speed test https://www.virginmedia.com/broadband/speed-test currently reports
Latency: 12.7 ms
Jitter: 1.90 ms
Download: 159 Mbps
Upload: 97.1 Mbps
Last week I think the issues started then later in the week we had around 24 hours without any service after a fault in the area affecting multiple people.
The router now sync 30 x DOCSIS 3.0 channels. Most of those look reasonable but there is a section which have large error rates, low power and SNR
I didn't look before these issues at what was there to know if that is "normal" and the router works around the dodgy channels and still gets full speed?
The router originally connected with a 2m or so cable and had a 3dB attenuator connected next to it. The replacement cable to move the router centrally is around 5-6m and originally still with the attenuator and currently trying without.
thanks
Steve
3.0 Downstream channels
1 | 419000000 | 3.8 | 37 | QAM 256 | 36 |
2 | 139000000 | 6.6 | 31 | QAM 256 | 1 |
3 | 147000000 | 6.6 | 31 | QAM 256 | 2 |
4 | 155000000 | 5.1 | 30 | QAM 256 | 3 |
5 | 163000000 | 2.6 | 29 | QAM 256 | 4 |
6 | 171000000 | 1.2 | 29 | QAM 256 | 5 |
7 | 179000000 | -2 | 28 | QAM 256 | 6 |
8 | 203000000 | -2.6 | 29 | QAM 256 | 9 |
9 | 227000000 | 3.3 | 34 | QAM 256 | 12 |
10 | 235000000 | 4.3 | 36 | QAM 256 | 13 |
11 | 259000000 | 5.6 | 36 | QAM 256 | 16 |
12 | 267000000 | 5.7 | 36 | QAM 256 | 17 |
13 | 275000000 | 5.8 | 36 | QAM 256 | 18 |
14 | 283000000 | 5.2 | 36 | QAM 256 | 19 |
15 | 291000000 | 3.7 | 35 | QAM 256 | 20 |
16 | 299000000 | 3.9 | 34 | QAM 256 | 21 |
17 | 307000000 | 3.4 | 33 | QAM 256 | 22 |
18 | 315000000 | 3.2 | 36 | QAM 256 | 23 |
19 | 323000000 | 3.6 | 36 | QAM 256 | 24 |
20 | 331000000 | 3.2 | 36 | QAM 256 | 25 |
21 | 339000000 | 3.7 | 36 | QAM 256 | 26 |
22 | 347000000 | 4.4 | 36 | QAM 256 | 27 |
23 | 355000000 | 4.7 | 37 | QAM 256 | 28 |
24 | 363000000 | 4.3 | 37 | QAM 256 | 29 |
25 | 371000000 | 4.1 | 36 | QAM 256 | 30 |
26 | 379000000 | 4.2 | 36 | QAM 256 | 31 |
27 | 387000000 | 4.2 | 36 | QAM 256 | 32 |
28 | 395000000 | 4.3 | 36 | QAM 256 | 33 |
29 | 403000000 | 4 | 37 | QAM 256 | 34 |
30 | 411000000 | 3.6 | 37 | QAM 256 | 35 |
3.0 Downstream channels
1 | Locked | 37 | 5743 | 2747 |
2 | Locked | 31 | 528445609 | 4448 |
3 | Locked | 31 | 1588041078 | 23295998 |
4 | Locked | 30 | 427309553 | 7062 |
5 | Locked | 29 | 2862024815 | 2468021 |
6 | Locked | 29 | 4124190092 | 312578574 |
7 | Locked | 28 | 4268586652 | 1070949178 |
8 | Locked | 29 | 3336012267 | 34452317 |
9 | Locked | 34 | 689644 | 6968 |
10 | Locked | 36 | 11804 | 3778 |
11 | Locked | 36 | 9186 | 3522 |
12 | Locked | 36 | 7713 | 3596 |
13 | Locked | 36 | 5518 | 3109 |
14 | Locked | 36 | 1255716585 | 177857 |
15 | Locked | 35 | 183471480 | 2494 |
16 | Locked | 34 | 14046 | 2147 |
17 | Locked | 33 | 59438 | 1771 |
18 | Locked | 36 | 14843 | 2213 |
19 | Locked | 36 | 11213 | 1880 |
20 | Locked | 36 | 18373 | 2238 |
21 | Locked | 36 | 14836 | 3426 |
22 | Locked | 36 | 16944 | 2062 |
23 | Locked | 37 | 5332 | 2553 |
24 | Locked | 37 | 5488 | 1869 |
25 | Locked | 36 | 5027 | 1378 |
26 | Locked | 36 | 6166 | 3210 |
27 | Locked | 36 | 5383 | 3155 |
28 | Locked | 36 | 9551 | 3521 |
29 | Locked | 37 | 4655 | 2960 |
30 | Locked | 37 | 5851 | 2768 |
3.1 Downstream channels
159 | 94 | 4K | 1840 | QAM 4096 | 1108 |
3.1 Downstream channels
159 | Locked | 39 | 2.7 | 884170157 | 72899 |
Hi there dragon-it Thanks for reaching out to us and a warm welcome to the Virgin Media Community forums. 👋🏼
I apologise to see the issues you are having with the broadband services as of recent. 😥
I've done some digging to see if there are any issues in the area. 🔍
As of yet - there is no SNR issue (signal to noise ratio issue), but after looking through, we can see there is a blip on the line which is causing an unstable connection for the time being.
I have raised this with my networks team on our end, they will monitor and clear off any drop outs on there, this can take up to 24 hours.
If after 24 hours the issues are still not resolved, please do reach back out to us as we will take this further. 🙂
Speak to you soon! 🔊
Kind regards,
Ilyas.