Hi my broadband performance has deteriorated over the last few weeks both in terms of stability and range. Nothing has changed in terms of my house and router position.
I live in the WS6 region.
Is there something happening 'behind the scenes' t at VM that is causing my WiFi to temporarily but regularly drop and the reach to be less than it was a few weeks ago?
The range of Wi-Fi coverage would decrease noticeably if the VM Hub
has stopped broadcasting on the 2.4GHz band for some unexpected reason.
Various things can affect WiFi performance.
But first are you certain it's a WiFi problem and not the broadband feed that has problems? Are ethernet connected devices still OK?
Check the broadband feed by running https://www.samknows.com/realspeed/
Have you used the /check-services/ function to check for problems in your area? You can also a run a test on your equipment from there.
If nothing is showing you could also try the automated Service Status number 0800 561 0061. This often gives details of more local issues down to postcode level
