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techweb's avatar
techweb
On our wavelength
12 months ago

Superhub 3 - Constant Red Light

My superhub has a constant red light. All is working fine but I understand it is indicative of some kind of fault. The unit is not hot to the touch.

4 Replies

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  • Ashleigh_C's avatar
    Ashleigh_C
    Icon for Forum Team rankForum Team
    12 months ago

    Hi there techweb 

    Thank you so much for your post and welcome back to the forums, it's great to have you. 

    I am so sorry that you have faced this issue with your service and thank you so much again for posting. Can I ask if you have been able to try a pin hole reset? To do this push a pen etc into the reset hole at the back of the Hub and hold in for 30 seconds. 

  • Adduxi's avatar
    Adduxi
    Very Insightful Person
    12 months ago

    If the red LED persists after a pinhole reset, the Hub should be swapped out. This red LED is the overheat warning and should be working correctly. A VM Mod should pick this up and discuss directly with you.

  • techweb's avatar
    techweb
    On our wavelength
    12 months ago

    Thank you. Tried power cycle and pin hole reset. Issue persists.

    Looks to be a fault and I am quite happy to replace myself.