Solid red light, hub 3, NOT in modem mode.
Hello all! I know there's a few posts about this but nothing suggested is working.
As stated, there is a solid red light on my mother's Hub 3. I've checked and it is not in modem mode. I just noticed it a few hours ago as the router is in my bedroom. The router is not hot to the touch (or what would be considered 'overheating' its just slightly warm like any electronic appliance, but my hands are freezing right now haha)
I know that modem mode is technically a 'magenta' colour, my eyesight isn't the best but it is a kind of orangey red rather that appearing like it could be magenta (I know the leds are shi*e so I'm unsure if it's red or magenta)
I have turned it off and on again.
I have done a pinhole reset.
Neither has worked. What now? is it a case of getting out an engineer?
I know it's an absolute pain to get through and book one and in the my virgin media login I haven't found anything except basic diagnostics, can't find if there's anyway to book an engineer.
Please help! Thankyou in advance:)
The reason that 'nothing suggested is working' is because it's not expected to, they are just a requirement to solve the 'box-ticking' exercise that VM, or indeed any large company need to go through.
The Hub 3 is old, LEDs, and especially those, not entirely top quality ones, age and when they do their colour tends to shift towards the red end of the spectrum (for reasons which are actually tied to quantum mechanics, and nobody here has the time for that).
Anyhow, the fact that the aging LED has gone red is entirely understandable and is not, in itself, an issue.
Well except that, if, in the future the hub were to overheat and possibly cause a fire, how would you know? You've reported it on a VM official channel, so, of course, should the worst happen, then VM are absolutely on the hook for compensation*.
* and the reason I say that is that in a day or so this thread should be picked up by a member of the forum team, who will offer to contact you via personal message (PM) and get the hub swopped out.