Forum Discussion

JC6310's avatar
JC6310
Tuning in
10 months ago

So , No Broadband, hence No TV since just after 10 pm last night

What's going on VIrgin.. No Broadband in SL2 since 22.00 last night. You make it as difficult as possible to register the outage and you are meagre with updates..Do Better Virgin 

  • Adduxi's avatar
    Adduxi
    Very Insightful Person
    10 months ago

    Try checking with Area faults on 0800 561 0061 or if you have a VM landline 150 as small local faults are not listed on the VM status page.

    • astidog's avatar
      astidog
      Tuning in
      10 months ago

      Of course if you are now voip for your "landline" that wont be working if there is no broadband! (discovered this afternoon when broadband went down.... again (and has now gone again in our area!- sigh!)

      • Robert_P's avatar
        Robert_P
        Forum Team
        10 months ago

        Has this improved since your original post and our reply JC6310? You can check here for any known area faults and run tests on your connection and equipment.

         

        Rob

  • David_Bn's avatar
    David_Bn
    Forum Team
    10 months ago

    Thanks for reaching out to us JC6310, and welcome back to our Community Forums!

    Sorry to hear of the issues you've been experiencing on your connection.

    How are things looking currently?

    There doesn't appear to be any local area outages at the moment.

    Do you experience issues with wired and wireless connections?

    Thanks

    David_Bn

  • japitts's avatar
    japitts
    Very Insightful Person
    10 months ago

    It's only VM's Stream service that uses the internet to carry TV service.

    TiVo, V6 & TV360 don't.