NC55
7 months agoJoining in
SNR / Dropout help please
Continued connection dropouts, after 4 engineer visits, multiple equipment changes, exec complaints team issues/no follow ups, I am at my wits end. Thank you
3.0 Downstream channels
Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
1 | 355000000 | 2 | 39 | QAM 256 | 28 |
2 | 139000000 | 2.4 | 38 | QAM 256 | 1 |
3 | 147000000 | 1.5 | 38 | QAM 256 | 2 |
4 | 155000000 | 1.5 | 38 | QAM 256 | 3 |
5 | 171000000 | 1.5 | 38 | QAM 256 | 5 |
6 | 179000000 | 1.7 | 38 | QAM 256 | 6 |
7 | 187000000 | 1.8 | 38 | QAM 256 | 7 |
8 | 195000000 | 2 | 38 | QAM 256 | 8 |
9 | 203000000 | 1.9 | 38 | QAM 256 | 9 |
10 | 211000000 | 2.2 | 38 | QAM 256 | 10 |
11 | 219000000 | 2.1 | 38 | QAM 256 | 11 |
12 | 227000000 | 1.9 | 38 | QAM 256 | 12 |
13 | 235000000 | 1.5 | 38 | QAM 256 | 13 |
14 | 243000000 | 1.5 | 38 | QAM 256 | 14 |
15 | 251000000 | 1.4 | 31 | QAM 256 | 15 |
16 | 259000000 | 2 | 38 | QAM 256 | 16 |
17 | 267000000 | 1.9 | 38 | QAM 256 | 17 |
18 | 275000000 | 1.8 | 39 | QAM 256 | 18 |
19 | 283000000 | 1.7 | 38 | QAM 256 | 19 |
20 | 291000000 | 1.8 | 38 | QAM 256 | 20 |
21 | 299000000 | 1.7 | 38 | QAM 256 | 21 |
22 | 307000000 | 1.6 | 39 | QAM 256 | 22 |
23 | 315000000 | 1.5 | 38 | QAM 256 | 23 |
24 | 323000000 | 1.5 | 38 | QAM 256 | 24 |
25 | 331000000 | 1.5 | 39 | QAM 256 | 25 |
26 | 339000000 | 1.6 | 39 | QAM 256 | 26 |
27 | 347000000 | 1.5 | 39 | QAM 256 | 27 |
28 | 363000000 | 1.6 | 37 | QAM 256 | 29 |
29 | 371000000 | 1.7 | 39 | QAM 256 | 30 |
30 | 379000000 | 1.7 | 38 | QAM 256 | 31 |
31 | 387000000 | 1.6 | 37 | QAM 256 | 32 |
3.0 Downstream channels
Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1 | Locked | 39 | 165906 | 763229 |
2 | Locked | 38 | 179871 | 799160 |
3 | Locked | 38 | 150699 | 736013 |
4 | Locked | 38 | 130323 | 695594 |
5 | Locked | 38 | 113258 | 632298 |
6 | Locked | 38 | 96574 | 564964 |
7 | Locked | 38 | 73503 | 439417 |
8 | Locked | 38 | 72779 | 435416 |
9 | Locked | 38 | 67766 | 405719 |
10 | Locked | 38 | 67759 | 402157 |
11 | Locked | 38 | 63169 | 367874 |
12 | Locked | 38 | 59291 | 331585 |
13 | Locked | 38 | 51009 | 277019 |
14 | Locked | 38 | 42307 | 229104 |
15 | Locked | 31 | 39374 | 206501 |
16 | Locked | 38 | 38390 | 197196 |
17 | Locked | 38 | 35593 | 176220 |
18 | Locked | 39 | 35174 | 175695 |
19 | Locked | 38 | 31751 | 156564 |
20 | Locked | 38 | 30463 | 152460 |
21 | Locked | 38 | 29779 | 149729 |
22 | Locked | 39 | 27358 | 139444 |
23 | Locked | 38 | 26633 | 137691 |
24 | Locked | 38 | 25990 | 140245 |
25 | Locked | 39 | 24819 | 136605 |
26 | Locked | 39 | 24033 | 131550 |
27 | Locked | 39 | 23130 | 126855 |
28 | Locked | 37 | 23741 | 132151 |
29 | Locked | 39 | 22495 | 127211 |
30 | Locked | 38 | 24716 | 138666 |
31 | Locked | 37 | 24086 | 135063 |
3.1 Downstream channels
Channel Channel Width (MHz) FFT Type Number of Active Subcarriers Modulation (Active Profile) First Active Subcarrier (Hz)
33 | 94 | 4K | 1840 | QAM 4096 | 1108 |
3.1 Downstream channels
Channel ID Locked Status RxMER Data (dB) PLC Power (dBmV) Corrected errors (Active Profile) Uncorrectable errors (Active Profile)
33 | Locked | 41 | 4.6 | 2740584010 | 248222 |
3.0 Upstream channels
Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
0 | 60300000 | 34.3 | 5120 | QAM 64 | 1 |
1 | 53700000 | 34.3 | 5120 | QAM 64 | 2 |
2 | 46200000 | 34.3 | 5120 | QAM 64 | 3 |
3 | 39400000 | 34 | 5120 | QAM 64 | 4 |
4 | 32600000 | 34.5 | 5120 | QAM 64 | 9 |
5 | 23600000 | 34.3 | 5120 | QAM 64 | 10 |
3.0 Upstream channels
Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
0 | ATDMA | 0 | 6 | 0 | 0 |
1 | ATDMA | 0 | 6 | 0 | 0 |
2 | ATDMA | 0 | 6 | 0 | 0 |
3 | ATDMA | 0 | 6 | 0 | 0 |
4 | ATDMA | 0 | 6 | 0 | 0 |
5 | ATDMA | 0 | 6 | 1 | 0 |
Time Priority Description
26-10-2024 16:17:03 | notice | GUI Login Status - Login Success from LAN interface |
26-10-2024 16:07:58 | notice | CM-STATUS message sent. Event Type Code: 16; Chan ID: 33; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
26-10-2024 16:07:24 | notice | REGISTRATION COMPLETE - Waiting for Operational status |
26-10-2024 16:07:17 | notice | DS profile assignment change. DS Chan ID: 32; Previous Profile: ; New Profile: 1 2 3.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
26-10-2024 16:07:16 | notice | TLV-11 - unrecognized OID;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
26-10-2024 16:07:09 | warning | DHCP WARNING - Non-critical field invalid in response ;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
26-10-2024 16:07:07 | notice | Honoring MDD; IP provisioning mode = IPv4 |
26-10-2024 16:07:01 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
26-10-2024 16:06:52 | warning | ToD request sent - No Response received;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
26-10-2024 16:06:50 | critical | Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
26-10-2024 16:06:41 | critical | SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
26-10-2024 16:06:24 | critical | Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
26-10-2024 16:06:20 | critical | Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
26-10-2024 16:06:00 | notice | REGISTRATION COMPLETE - Waiting for Operational status |
26-10-2024 16:05:58 | warning | TCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
26-10-2024 16:05:34 | critical | Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
26-10-2024 16:05:34 | critical | Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
26-10-2024 16:05:32 | critical | Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
26-10-2024 16:05:31 | critical | Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
26-10-2024 16:04:59 | notice | DS profile assignment change. DS Chan ID: 32; Previous Profile: ; New Profile: 1 2 3.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
26-10-2024 16:04:57 | notice | TLV-11 - unrecognized OID;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
26-10-2024 16:04:52 | warning | DHCP WARNING - Non-critical field invalid in response ;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
26-10-2024 16:04:48 | notice | Honoring MDD; IP provisioning mode = IPv4 |
26-10-2024 16:04:38 | warning | ToD request sent - No Response received;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
26-10-2024 16:04:37 | critical | Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
26-10-2024 16:04:28 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
26-10-2024 16:04:28 | critical | Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
26-10-2024 16:04:08 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
26-10-2024 16:03:55 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
26-10-2024 16:03:55 | critical | Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
26-10-2024 16:03:53 | critical | Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
26-10-2024 16:03:53 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
26-10-2024 16:03:47 | critical | Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
26-10-2024 16:01:48 | notice | GUI Login Status - Login Success from LAN interface |
26-10-2024 16:01:29 | notice | GUI Login Status - Login Fail from LAN interface |
25-10-2024 20:08:26 | notice | GUI Login Status - Login Success from LAN interface |
25-10-2024 12:09:22 | notice | GUI Login Status - Login Success from LAN interface |
20-10-2024 17:12:54 | notice | GUI Login Status - Login Success from LAN interface |