Forum Discussion

NC55's avatar
NC55
Joining in
6 months ago

SNR / Dropout help please

Continued connection dropouts, after 4 engineer visits, multiple equipment changes, exec complaints team issues/no follow ups, I am at my wits end. Thank you

 

 

3.0 Downstream channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
1355000000239QAM 25628
21390000002.438QAM 2561
31470000001.538QAM 2562
41550000001.538QAM 2563
51710000001.538QAM 2565
61790000001.738QAM 2566
71870000001.838QAM 2567
8195000000238QAM 2568
92030000001.938QAM 2569
102110000002.238QAM 25610
112190000002.138QAM 25611
122270000001.938QAM 25612
132350000001.538QAM 25613
142430000001.538QAM 25614
152510000001.431QAM 25615
16259000000238QAM 25616
172670000001.938QAM 25617
182750000001.839QAM 25618
192830000001.738QAM 25619
202910000001.838QAM 25620
212990000001.738QAM 25621
223070000001.639QAM 25622
233150000001.538QAM 25623
243230000001.538QAM 25624
253310000001.539QAM 25625
263390000001.639QAM 25626
273470000001.539QAM 25627
283630000001.637QAM 25629
293710000001.739QAM 25630
303790000001.738QAM 25631
313870000001.637QAM 25632

3.0 Downstream channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1Locked39165906763229
2Locked38179871799160
3Locked38150699736013
4Locked38130323695594
5Locked38113258632298
6Locked3896574564964
7Locked3873503439417
8Locked3872779435416
9Locked3867766405719
10Locked3867759402157
11Locked3863169367874
12Locked3859291331585
13Locked3851009277019
14Locked3842307229104
15Locked3139374206501
16Locked3838390197196
17Locked3835593176220
18Locked3935174175695
19Locked3831751156564
20Locked3830463152460
21Locked3829779149729
22Locked3927358139444
23Locked3826633137691
24Locked3825990140245
25Locked3924819136605
26Locked3924033131550
27Locked3923130126855
28Locked3723741132151
29Locked3922495127211
30Locked3824716138666
31Locked3724086135063

3.1 Downstream channels

Channel Channel Width (MHz) FFT Type Number of Active Subcarriers Modulation (Active Profile) First Active Subcarrier (Hz)
33944K1840QAM 40961108

3.1 Downstream channels

Channel ID Locked Status RxMER Data (dB) PLC Power (dBmV) Corrected errors (Active Profile) Uncorrectable errors (Active Profile)
33Locked414.62740584010248222

 

3.0 Upstream channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
06030000034.35120QAM 641
15370000034.35120QAM 642
24620000034.35120QAM 643
339400000345120QAM 644
43260000034.55120QAM 649
52360000034.35120QAM 6410

3.0 Upstream channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
0ATDMA0600
1ATDMA0600
2ATDMA0600
3ATDMA0600
4ATDMA0600
5ATDMA0610

 

Time Priority Description
26-10-2024 16:17:03noticeGUI Login Status - Login Success from LAN interface
26-10-2024 16:07:58noticeCM-STATUS message sent. Event Type Code: 16; Chan ID: 33; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
26-10-2024 16:07:24noticeREGISTRATION COMPLETE - Waiting for Operational status
26-10-2024 16:07:17noticeDS profile assignment change. DS Chan ID: 32; Previous Profile: ; New Profile: 1 2 3.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
26-10-2024 16:07:16noticeTLV-11 - unrecognized OID;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
26-10-2024 16:07:09warningDHCP WARNING - Non-critical field invalid in response ;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
26-10-2024 16:07:07noticeHonoring MDD; IP provisioning mode = IPv4
26-10-2024 16:07:01criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
26-10-2024 16:06:52warningToD request sent - No Response received;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
26-10-2024 16:06:50criticalReceived Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
26-10-2024 16:06:41criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
26-10-2024 16:06:24criticalReceived Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
26-10-2024 16:06:20criticalStarted Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
26-10-2024 16:06:00noticeREGISTRATION COMPLETE - Waiting for Operational status
26-10-2024 16:05:58warningTCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
26-10-2024 16:05:34criticalStarted Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
26-10-2024 16:05:34criticalReceived Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
26-10-2024 16:05:32criticalStarted Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
26-10-2024 16:05:31criticalReceived Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
26-10-2024 16:04:59noticeDS profile assignment change. DS Chan ID: 32; Previous Profile: ; New Profile: 1 2 3.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
26-10-2024 16:04:57noticeTLV-11 - unrecognized OID;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
26-10-2024 16:04:52warningDHCP WARNING - Non-critical field invalid in response ;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
26-10-2024 16:04:48noticeHonoring MDD; IP provisioning mode = IPv4
26-10-2024 16:04:38warningToD request sent - No Response received;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
26-10-2024 16:04:37criticalReceived Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
26-10-2024 16:04:28criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
26-10-2024 16:04:28criticalReceived Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
26-10-2024 16:04:08criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
26-10-2024 16:03:55criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
26-10-2024 16:03:55criticalStarted Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
26-10-2024 16:03:53criticalStarted Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
26-10-2024 16:03:53criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
26-10-2024 16:03:47criticalStarted Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
26-10-2024 16:01:48noticeGUI Login Status - Login Success from LAN interface
26-10-2024 16:01:29noticeGUI Login Status - Login Fail from LAN interface
25-10-2024 20:08:26noticeGUI Login Status - Login Success from LAN interface
25-10-2024 12:09:22noticeGUI Login Status - Login Success from LAN interface
20-10-2024 17:12:54noticeGUI Login Status - Login Success from LAN interface

11 Replies

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  • NC55's avatar
    NC55
    Joining in
    6 months ago

    Continued connection dropouts, after 4 engineer visits, multiple equipment changes, exec complaints team issues/no follow ups, I am at my wits end. Thank you

     

     

    3.0 Downstream channels

    Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
    1355000000239QAM 25628
    21390000002.438QAM 2561
    31470000001.538QAM 2562
    41550000001.538QAM 2563
    51710000001.538QAM 2565
    61790000001.738QAM 2566
    71870000001.838QAM 2567
    8195000000238QAM 2568
    92030000001.938QAM 2569
    102110000002.238QAM 25610
    112190000002.138QAM 25611
    122270000001.938QAM 25612
    132350000001.538QAM 25613
    142430000001.538QAM 25614
    152510000001.431QAM 25615
    16259000000238QAM 25616
    172670000001.938QAM 25617
    182750000001.839QAM 25618
    192830000001.738QAM 25619
    202910000001.838QAM 25620
    212990000001.738QAM 25621
    223070000001.639QAM 25622
    233150000001.538QAM 25623
    243230000001.538QAM 25624
    253310000001.539QAM 25625
    263390000001.639QAM 25626
    273470000001.539QAM 25627
    283630000001.637QAM 25629
    293710000001.739QAM 25630
    303790000001.738QAM 25631
    313870000001.637QAM 25632

    3.0 Downstream channels

    Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
    1Locked39165906763229
    2Locked38179871799160
    3Locked38150699736013
    4Locked38130323695594
    5Locked38113258632298
    6Locked3896574564964
    7Locked3873503439417
    8Locked3872779435416
    9Locked3867766405719
    10Locked3867759402157
    11Locked3863169367874
    12Locked3859291331585
    13Locked3851009277019
    14Locked3842307229104
    15Locked3139374206501
    16Locked3838390197196
    17Locked3835593176220
    18Locked3935174175695
    19Locked3831751156564
    20Locked3830463152460
    21Locked3829779149729
    22Locked3927358139444
    23Locked3826633137691
    24Locked3825990140245
    25Locked3924819136605
    26Locked3924033131550
    27Locked3923130126855
    28Locked3723741132151
    29Locked3922495127211
    30Locked3824716138666
    31Locked3724086135063

    3.1 Downstream channels

    Channel Channel Width (MHz) FFT Type Number of Active Subcarriers Modulation (Active Profile) First Active Subcarrier (Hz)
    33944K1840QAM 40961108

    3.1 Downstream channels

    Channel ID Locked Status RxMER Data (dB) PLC Power (dBmV) Corrected errors (Active Profile) Uncorrectable errors (Active Profile)
    33Locked414.62740584010248222

     

    3.0 Upstream channels

    Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
    06030000034.35120QAM 641
    15370000034.35120QAM 642
    24620000034.35120QAM 643
    339400000345120QAM 644
    43260000034.55120QAM 649
    52360000034.35120QAM 6410

    3.0 Upstream channels

    Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
    0ATDMA0600
    1ATDMA0600
    2ATDMA0600
    3ATDMA0600
    4ATDMA0600
    5ATDMA0610

     

    Time Priority Description
    26-10-2024 16:17:03noticeGUI Login Status - Login Success from LAN interface
    26-10-2024 16:07:58noticeCM-STATUS message sent. Event Type Code: 16; Chan ID: 33; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
    26-10-2024 16:07:24noticeREGISTRATION COMPLETE - Waiting for Operational status
    26-10-2024 16:07:17noticeDS profile assignment change. DS Chan ID: 32; Previous Profile: ; New Profile: 1 2 3.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
    26-10-2024 16:07:16noticeTLV-11 - unrecognized OID;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
    26-10-2024 16:07:09warningDHCP WARNING - Non-critical field invalid in response ;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
    26-10-2024 16:07:07noticeHonoring MDD; IP provisioning mode = IPv4
    26-10-2024 16:07:01criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
    26-10-2024 16:06:52warningToD request sent - No Response received;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
    26-10-2024 16:06:50criticalReceived Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
    26-10-2024 16:06:41criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
    26-10-2024 16:06:24criticalReceived Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
    26-10-2024 16:06:20criticalStarted Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
    26-10-2024 16:06:00noticeREGISTRATION COMPLETE - Waiting for Operational status
    26-10-2024 16:05:58warningTCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
    26-10-2024 16:05:34criticalStarted Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
    26-10-2024 16:05:34criticalReceived Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
    26-10-2024 16:05:32criticalStarted Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
    26-10-2024 16:05:31criticalReceived Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
    26-10-2024 16:04:59noticeDS profile assignment change. DS Chan ID: 32; Previous Profile: ; New Profile: 1 2 3.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
    26-10-2024 16:04:57noticeTLV-11 - unrecognized OID;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
    26-10-2024 16:04:52warningDHCP WARNING - Non-critical field invalid in response ;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
    26-10-2024 16:04:48noticeHonoring MDD; IP provisioning mode = IPv4
    26-10-2024 16:04:38warningToD request sent - No Response received;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
    26-10-2024 16:04:37criticalReceived Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
    26-10-2024 16:04:28criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
    26-10-2024 16:04:28criticalReceived Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
    26-10-2024 16:04:08criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
    26-10-2024 16:03:55criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
    26-10-2024 16:03:55criticalStarted Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
    26-10-2024 16:03:53criticalStarted Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
    26-10-2024 16:03:53criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
    26-10-2024 16:03:47criticalStarted Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
    26-10-2024 16:01:48noticeGUI Login Status - Login Success from LAN interface
    26-10-2024 16:01:29noticeGUI Login Status - Login Fail from LAN interface
    25-10-2024 20:08:26noticeGUI Login Status - Login Success from LAN interface
    25-10-2024 12:09:22noticeGUI Login Status - Login Success from LAN interface
    20-10-2024 17:12:54noticeGUI Login Status - Login Success from LAN interface
  • jbrennand's avatar
    jbrennand
    Very Insightful Person
    6 months ago

    Can we check… are your issues only evident on wifi connections or do you see them at the same times on devices connected on ethernet cables? If you don't know, can you check on one to help diagnose whether it is just a wifi issue or it could be network connection/Hub related?

    What devices are connected to the Hub on ethernet cables ?

    Then see this...

    ------------

    If you haven’t already, set up a free, secure and “offlsite” - “Broadband Quality Monitor” to continually monitor the state of your connection and record any true network dropouts , latency issues, packet drops, etc - it will thus allow you to differentiate between those and simple wifi dropouts. It does it 24/7/365 and it keeps a visual record of any/all of your network disconnections, useful data to have to match to the Network logs (in your Hub settings) and also in discussions with VM - note it will take a few hours to start seeing a sensible picture - post up the “link” to the “share live graph”. Click the lower link (Share Live Graph) then, click generate. Copy the text in the Direct Link box, beware, there may be more text than you can see. On here click the Link icon (2 links chain to the left of the camera icon) In the URL box paste the link you copied and then click OK
    https://www.thinkbroadband.com/broadband/monitoring/quality

    • NC55's avatar
      NC55
      Joining in
      6 months ago

      Ethernet and wifi

      Your second paragraph, I pay for a service and don't expect to have to carry out my own fault identification.

  • Tudor's avatar
    Tudor
    Very Insightful Person
    6 months ago

    You need to get some meaningful stats as they are accumulative since the hub was last power cycled. So power cycle the hub and post a set of stats after 1 hour. This will show how quickly they are happening. By the way, you do not need to logon to get the stats, just 

    • Click on the “> Check router status” button on the first screen.

    I’ve also not seen T2 stats like yours.

    • IPFreely's avatar
      IPFreely
      Fibre optic
      6 months ago

      RFoG. Downstream is broken. VM should verify only this customer impacted, verify optical power, clean fibres, replace ONU, then in whatever order change CBT port, and if still broken new fibre drop and redo of coax internally as necessary.

    • NC55's avatar
      NC55
      Joining in
      6 months ago

      This issue has been going on for over 4 weeks.

      "I’ve also not seen T2 stats like yours." What does this mean please.

       

       

      27-10-2024 00:53:21noticeGUI Login Status - Login Success from LAN interface
      27-10-2024 00:29:23noticeCM-STATUS message sent. Event Type Code: 4; Chan ID: 27 29 30; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
      27-10-2024 00:29:19noticeCM-STATUS message sent. Event Type Code: 5; Chan ID: 27 29 30; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
      27-10-2024 00:29:13warningMDD message timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
      26-10-2024 23:18:03criticalStarted Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
      26-10-2024 23:18:03criticalUnicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
      26-10-2024 23:18:03critical16 consecutive T3 timeouts while trying to range on upstream channel 5;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
      26-10-2024 23:17:53critical16 consecutive T3 timeouts while trying to range on upstream channel 1;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
      26-10-2024 23:17:53criticalUnicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
      26-10-2024 23:17:29criticalStarted Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
      26-10-2024 23:17:21critical16 consecutive T3 timeouts while trying to range on upstream channel 2;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
      26-10-2024 23:17:21criticalUnicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
      26-10-2024 23:16:45criticalStarted Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
      26-10-2024 23:16:37critical16 consecutive T3 timeouts while trying to range on upstream channel 3;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
      26-10-2024 23:16:37criticalUnicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
      26-10-2024 23:16:23criticalUnicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
      26-10-2024 23:16:23criticalStarted Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
      26-10-2024 23:16:23critical16 consecutive T3 timeouts while trying to range on upstream channel 0;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
      26-10-2024 23:15:59criticalStarted Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
      26-10-2024 23:15:53criticalUnicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
      26-10-2024 23:15:53critical16 consecutive T3 timeouts while trying to range on upstream channel 4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
      26-10-2024 23:14:45criticalStarted Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
      26-10-2024 23:14:34noticeCM-STATUS message sent. Event Type Code: 5; Chan ID: 27; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
      26-10-2024 23:14:21noticeCM-STATUS message sent. Event Type Code: 4; Chan ID: 27; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
      26-10-2024 23:14:14warningMDD message timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
      26-10-2024 22:56:54noticeCM-STATUS message sent. Event Type Code: 24; Chan ID: 33; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 2.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
      26-10-2024 22:54:41noticeCM-STATUS message sent. Event Type Code: 16; Chan ID: 33; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 2 3.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
      26-10-2024 22:06:47noticeCM-STATUS message sent. Event Type Code: 24; Chan ID: 33; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 2.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
      26-10-2024 22:04:43noticeCM-STATUS message sent. Event Type Code: 16; Chan ID: 33; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 2 3.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
      26-10-2024 21:58:39noticeCM-STATUS message sent. Event Type Code: 24; Chan ID: 33; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 2.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
      26-10-2024 21:56:07noticeCM-STATUS message sent. Event Type Code: 16; Chan ID: 33; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 2 3.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
      26-10-2024 21:36:46criticalUnicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
      26-10-2024 21:36:46critical16 consecutive T3 timeouts while trying to range on upstream channel 0;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
      26-10-2024 16:17:03noticeGUI Login Status - Login Success from LAN interface
      26-10-2024 16:01:48noticeGUI Login Status - Login Success from LAN interface
      26-10-2024 16:01:29noticeGUI Login Status - Login Fail from LAN interface
      25-10-2024 20:08:26noticeGUI Login Status - Login Success from LAN interface
      25-10-2024 12:09:22noticeGUI Login Status - Login Success from LAN interface
      20-10-2024 17:12:54noticeGUI Login Status - Login Success from LAN interface
  • NC55's avatar
    NC55
    Joining in
    6 months ago

    Internet has been pretty much unusable all day. Hoping VM respond to me tomorrow.

    .0 Downstream channels

    Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
    13550000001.437QAM 25628
    21390000001.938QAM 2561
    31470000001.838QAM 2562
    41550000001.838QAM 2563
    51630000001.838QAM 2564
    61710000001.838QAM 2565
    71790000001.938QAM 2566
    8187000000238QAM 2567
    91950000002.239QAM 2568
    102030000002.138QAM 2569
    112110000002.439QAM 25610
    122190000002.338QAM 25611
    132270000002.238QAM 25612
    142350000002.138QAM 25613
    152430000002.138QAM 25614
    16251000000238QAM 25615
    172590000001.838QAM 25616
    182670000001.839QAM 25617
    192750000001.738QAM 25618
    202830000001.738QAM 25619
    212910000001.737QAM 25620
    222990000001.738QAM 25621
    233070000001.639QAM 25622
    243150000001.539QAM 25623
    253230000001.537QAM 25624
    263310000002.237QAM 25625
    273390000002.339QAM 25626
    283470000002.239QAM 25627
    293630000002.239QAM 25629
    303710000002.339QAM 25630
    313790000002.338QAM 25631

    3.0 Downstream channels

    Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
    1Locked37173776809523
    2Locked38200424893416
    3Locked38172519835876
    4Locked38145155774220
    5Locked38124902697177
    6Locked38109264638305
    7Locked3884495507065
    8Locked3882317493955
    9Locked3976198456548
    10Locked3873800438306
    11Locked3969454404567
    12Locked3866492372936
    13Locked3857420311993
    14Locked3847777259465
    15Locked3844522235418
    16Locked3843470224554
    17Locked3840099199837
    18Locked3939905199456
    19Locked3835549174966
    20Locked3834574173276
    21Locked3734068171861
    22Locked3830926158062
    23Locked3930285156478
    24Locked3929089157052
    25Locked3727778152146
    26Locked3727104147834
    27Locked3926257143857
    28Locked3926691147889
    29Locked3925511144390
    30Locked3927698154715
    31Locked3827462154510

    3.1 Downstream channels

    Channel Channel Width (MHz) FFT Type Number of Active Subcarriers Modulation (Active Profile) First Active Subcarrier (Hz)
    33944K1840QAM 40961108

    3.1 Downstream channels

    Channel ID Locked Status RxMER Data (dB) PLC Power (dBmV) Corrected errors (Active Profile) Uncorrectable errors (Active Profile)
    33Locked414.8153364500290273

    Network Log

    Time Priority Description
    27-10-2024 16:05:05noticeGUI Login Status - Login Success from LAN interface
    27-10-2024 16:04:24criticalStarted Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
    27-10-2024 16:01:46noticeCM-STATUS message sent. Event Type Code: 16; Chan ID: 33; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 2 3.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
    27-10-2024 16:01:27noticeCM-STATUS message sent. Event Type Code: 16; Chan ID: 33; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
    27-10-2024 16:01:00noticeREGISTRATION COMPLETE - Waiting for Operational status
    27-10-2024 16:00:53noticeDS profile assignment change. DS Chan ID: 32; Previous Profile: ; New Profile: 1 2 3.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
    27-10-2024 16:00:52noticeTLV-11 - unrecognized OID;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
    27-10-2024 16:00:43warningDHCP WARNING - Non-critical field invalid in response ;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
    27-10-2024 16:00:41noticeHonoring MDD; IP provisioning mode = IPv4
    27-10-2024 16:00:30warningToD request sent - No Response received;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
    27-10-2024 15:58:42criticalReceived Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
    27-10-2024 15:58:41noticeCM-STATUS message sent. Event Type Code: 5; Chan ID: 5 6 9 10 12 14 15 18 20 23 25 29 30 31 32; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
    27-10-2024 15:58:40noticeCM-STATUS message sent. Event Type Code: 4; Chan ID: 5 6 9 10 12 14 15 18 20 23 25 29 30 31 32; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
    27-10-2024 15:58:27warningMDD message timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
    27-10-2024 15:58:23noticeCM-STATUS message sent. Event Type Code: 2; Chan ID: 5 6 9 10 12 14 20 23 25 31; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
    27-10-2024 15:58:16noticeCM-STATUS message sent. Event Type Code: 5; Chan ID: 14 15 18 29 30 31 32; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
    27-10-2024 15:58:10noticeCM-STATUS message sent. Event Type Code: 4; Chan ID: 14 15 18 29 30 31 32; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
    27-10-2024 15:57:59warningMDD message timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
    27-10-2024 15:57:46criticalReceived Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
    27-10-2024 15:56:06noticeCM-STATUS message sent. Event Type Code: 5; Chan ID: 14 15 18 29 30 31 32; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
    27-10-2024 15:55:59noticeCM-STATUS message sent. Event Type Code: 4; Chan ID: 14 15 18 29 30 31 32; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
    27-10-2024 15:55:55warningMDD message timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
    27-10-2024 15:55:53noticeCM-STATUS message sent. Event Type Code: 2; Chan ID: 15; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
    27-10-2024 15:54:56noticeCM-STATUS message sent. Event Type Code: 4; Chan ID: 14 18 29 30 31 32; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
    27-10-2024 15:54:53noticeCM-STATUS message sent. Event Type Code: 5; Chan ID: 14 18 29 30 31 32; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
    27-10-2024 15:54:49warningMDD message timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
    27-10-2024 15:54:04noticeCM-STATUS message sent. Event Type Code: 24; Chan ID: 33; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 1.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
    27-10-2024 15:53:04noticeCM-STATUS message sent. Event Type Code: 4; Chan ID: 14 18 29 30 31 32; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
    27-10-2024 15:53:01noticeCM-STATUS message sent. Event Type Code: 5; Chan ID: 14 18 29 30 31 32; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
    27-10-2024 15:52:51warningMDD message timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
    27-10-2024 15:51:51noticeCM-STATUS message sent. Event Type Code: 16; Chan ID: 33; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 1 2 3.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
    27-10-2024 15:41:19noticeCM-STATUS message sent. Event Type Code: 4; Chan ID: 18 29 30 31 32; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
    27-10-2024 15:41:11warningMDD message timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
    27-10-2024 00:53:21noticeGUI Login Status - Login Success from LAN interface
    26-10-2024 16:17:03noticeGUI Login Status - Login Success from LAN interface
    26-10-2024 16:01:48noticeGUI Login Status - Login Success from LAN interface
    26-10-2024 16:01:29noticeGUI Login Status - Login Fail from LAN interface
    25-10-2024 20:08:26noticeGUI Login Status - Login Success from LAN interface
    25-10-2024 12:09:22noticeGUI Login Status - Login Success from LAN interface
    20-10-2024 17:12:54notice

    GUI Login Status - Login Success from LAN interface

     

     

    • Sabrina_B's avatar
      Sabrina_B
      Icon for Forum Team rankForum Team
      6 months ago

      Hi NC55 👋.

      Thanks for reaching out to us, apologies that you are not getting the best from your service, could you please run the diagnostics again removing all third party internet assistive devices as they can hinder the performance of your hub if they are not compatible with our equipment, and only run the diagnostics directly from the Virgin Media Hub. You can also use this app 👉 Connect to check the signal strength around the property of your Wi-Fi.

      You can post them here if you wish, or you can drop me a private message with the results.

      Sabrina

      • NC55's avatar
        NC55
        Joining in
        6 months ago

        Hi Sabrina,

        I had my 5th engineer visit this afternoon, who replaced the copper interior connectors/adapters with fibre ones.

        This has not resolved the issues, seemingly has exacerbated them and in fact my internet is now dropping in and out almost every 2 minutes. 

         

        Logs below. I have a complaint open with the exec team but also continuing the conversation here for visibility. It frankly is beyond belief that this now has been going on for over 3 months, 5 or 6 visits over this time, while the data is pretty clear as to the issues, as per comments from the community above. I shouldn't have to do this, but to support VM in their ability to troubleshoot and fix the problem, I have added some notes from chat gpt re the logs. 

         

        3.0 Downstream channels

        Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
        11390000000.839QAM 2561
        21470000000.739QAM 2562
        31550000000.738QAM 2563
        41630000000.639QAM 2564
        51710000000.538QAM 2565
        61790000000.538QAM 2566
        71870000000.638QAM 2567
        81950000000.838QAM 2568
        9211000000138QAM 25610
        10219000000138QAM 25611
        11227000000138QAM 25612
        12235000000138QAM 25613
        132430000000.938QAM 25614
        142510000000.938QAM 25615
        152590000000.938QAM 25616
        162670000000.938QAM 25617
        172750000000.838QAM 25618
        182830000000.838QAM 25619
        192910000000.938QAM 25620
        202990000000.938QAM 25621
        213070000000.938QAM 25622
        223150000000.838QAM 25623
        233230000000.738QAM 25624
        243310000000.738QAM 25625
        253390000000.838QAM 25626
        263470000000.838QAM 25627
        273550000000.838QAM 25628
        283630000000.838QAM 25629
        293710000000.838QAM 25630
        303790000000.838QAM 25631
        313870000000.738QAM 25632

        3.0 Downstream channels

        Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
        1Locked39206698999994
        2Locked392579771151017
        3Locked382334561102569
        4Locked39184854979354
        5Locked38165777913840
        6Locked38140278808379
        7Locked38111392664797
        8Locked38109858658930
        9Locked38102875611667
        10Locked3896067570051
        11Locked3890779529234
        12Locked3886140486878
        13Locked3874332405120
        14Locked3863302343434
        15Locked3858859314320
        16Locked3857653298931
        17Locked3853189266767
        18Locked3852586262759
        19Locked3847960234792
        20Locked3847440239805
        21Locked3845847231226
        22Locked3842285215767
        23Locked3840453209459
        24Locked3839436211774
        25Locked3836406199519
        26Locked3836679199613
        27Locked3834773190748
        28Locked3835021193982
        29Locked3833953191780
        30Locked3836607204755
        31Locked3835363198204

        3.1 Downstream channels

        Channel Channel Width (MHz) FFT Type Number of Active Subcarriers Modulation (Active Profile) First Active Subcarrier (Hz)
        33944K1840QAM 40961108

        3.1 Downstream channels

        Channel ID Locked Status RxMER Data (dB) PLC Power (dBmV) Corrected errors (Active Profile) Uncorrectable errors (Active Profile)
        33Locked414.44141677036

        383764

         

        Network Log

        Time Priority Description
        30-10-2024 14:22:26noticeGUI Login Status - Login Success from LAN interface
        30-10-2024 14:06:48noticeGUI Login Status - Login Success from LAN interface
        30-10-2024 13:15:19noticeCM-STATUS message sent. Event Type Code: 24; Chan ID: 33; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 0 1 2 3.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
        30-10-2024 13:15:19noticeCM-STATUS message sent. Event Type Code: 4; Chan ID: 2 3 4 5 6 7 8 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1
        30-10-2024 13:15:19noticeCM-STATUS message sent. Event Type Code: 5; Chan ID: 2 3 4 5 6 7 8 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;
        30-10-2024 13:15:19noticeCM-STATUS message sent. Event Type Code: 23; Chan ID: 33; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
        30-10-2024 13:15:19noticeCM-STATUS message sent. Event Type Code: 22; Chan ID: 33; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
        30-10-2024 13:14:34criticalSYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
        30-10-2024 13:14:34warningMDD message timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
        30-10-2024 13:14:28warningMDD message timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
        30-10-2024 13:14:28criticalSYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
        30-10-2024 13:14:25criticalSYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
        30-10-2024 13:14:13noticeCM-STATUS message sent. Event Type Code: 4; Chan ID: 2 3 4 5 6 7 8 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1
        30-10-2024 13:14:13noticeCM-STATUS message sent. Event Type Code: 24; Chan ID: 33; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 0 1 2 3.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
        30-10-2024 13:14:13noticeCM-STATUS message sent. Event Type Code: 5; Chan ID: 2 3 4 5 6 7 8 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;
        30-10-2024 13:14:13noticeCM-STATUS message sent. Event Type Code: 23; Chan ID: 33; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
        30-10-2024 13:14:13noticeCM-STATUS message sent. Event Type Code: 22; Chan ID: 33; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
        30-10-2024 13:13:31criticalSYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
        30-10-2024 13:13:30warningMDD message timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
        30-10-2024 13:13:27criticalSYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
        30-10-2024 13:12:15noticeREGISTRATION COMPLETE - Waiting for Operational status
        30-10-2024 13:12:07noticeDS profile assignment change. DS Chan ID: 32; Previous Profile: ; New Profile: 1 2 3.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
        30-10-2024 13:12:06noticeTLV-11 - unrecognized OID;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
        30-10-2024 13:11:59warningDHCP WARNING - Non-critical field invalid in response ;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
        30-10-2024 13:11:57noticeHonoring MDD; IP provisioning mode = IPv4
        30-10-2024 13:05:01criticalSYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
        30-10-2024 13:04:57warningToD request sent - No Response received;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
        30-10-2024 13:04:55criticalReceived Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
        30-10-2024 13:04:45criticalReceived Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
        30-10-2024 13:04:45criticalSYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
        30-10-2024 13:04:34criticalReceived Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
        30-10-2024 13:04:34criticalSYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
        30-10-2024 13:04:12criticalSYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
        30-10-2024 13:04:12criticalReceived Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
  • Client62's avatar
    Client62
    Alessandro Volta
    6 months ago

    There is a Downstream connection noise issue resulting in a continuing increase in counts of
    Post RS Errors and Uncorrectable errors ...


    3.0 Downstream channels

    Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
    1Locked37173776809523
    2Locked38200424893416
    3Locked38172519835876
    4Locked38145155774220
    5Locked38124902697177
    6Locked38109264638305
    7Locked3884495507065
    8Locked3882317493955
    9Locked3976198456548
    10Locked3873800438306

     

    3.1 Downstream channels

    Channel ID Locked Status RxMER Data (dB) PLC Power (dBmV) Corrected errors (Active Profile) Uncorrectable errors (Active Profile)
    33Locked414.8153364500290273