Evening all,
We have had Gig1 since April with no issues, but recently we are getting slow download speeds.
I have had the hub5 set it modem mode since it's been installed with no issues. I have attached some screenshots of the speed and logs etc, any advice is appreciated.
The image showing 863 was done on my laptop with a wired connection, the other speed tests were done over wifi
Router stats are difficult to read from screenshots, better to copy/paste as text.
Wifi speeds are always variable, was device correcting on 2.4 or 5GHz?
“I have had the hub5 set it modem mode”
Strange as you have SamKnows running? This does not work in modem mode. Aside from that, SamKnows is showing full speed to your Hub so the issues are on the LAN side.
I had switched the hub over to operate as a router while I hardwired into it to run the testing to make sure it was getting the correct speeds.
Wifi devices were connected on 5ghz (Samsung S23 ultra) sat about 2 metres away from the hub.
The router I'm using is the Asus RT-AX82U, I should get getting better speeds than 100mpbs over wifi surely?
Jenks88 wrote:I had switched the hub over to operate as a router while I hardwired into it to run the testing to make sure it was getting the correct speeds.
Wifi devices were connected on 5ghz (Samsung S23 ultra) sat about 2 metres away from the hub.
The router I'm using is the Asus RT-AX82U, I should get getting better speeds than 100mpbs over wifi surely?
To my eyes, your reply is ambiguous. Are you saying that you were only getting 100 Mbps from the Hub 5 in router mode, 5GHz WiFi to a Samsung S23?
Or had you put the Hub 5 into modem mode and the ASUS router 5GHz WiFi was measured at 100Mbps on the Samsung S23?
As Adduxi says - your problem is on the LAN side and specifically to do with WiFi. Not Allessandro’s question was valid — is the testing device on 2.4GHz or 5GHz? And are you definitely in modem mode and if so, which router?
So many factors affect WiFi speeds. Every case is different.
Measured in the same room or through walls?
40 or 80 MHz bandwidth?
How many other devices connected?
Apparently there are now some intermittent issues in my area. I have currently removed my Asus router and set the hub to router mode. But the signal has dropped to "poor" in our living room, kitchen and upstairs(this was the reason I used a better router in the first place)
Customer service will be giving me a call tomorrow at 1630 to update me
Don't wait up for the 16:30 call. If you get it, that will be a first!
The living room: Is that where the Hub 5 is? The WiFi signal would have nothing to do with any circuit outages.
Never did get the phone call! The hub is at the front of the house, the living room at the rear, but there's probably only 10 metres from the hub to the living room.
Would it be worth trying to get the signal boosters from virgin? Or look to purchase some Asus ones and setup a mesh?
I recommend that you read this thread: https://community.virginmedia.com/t5/Networking-and-WiFi/UNDERSTANDING-KEY-ASPECTS-OF-WiFi/td-p/3870538
It will explain what might be happening between front room and rear room..
I would never touch the VM pods; it has to be used conjunction with the wretched CONNECT app and you will get grief because the wretched CONNECT app takes WiFi control away from you.
I use an Asus mesh at home, but I'm not too bothered with "only" getting 100 meg at each mesh node. If you want higher speeds then the first mesh node needs to be wired to the host router and the second mesh node needs to be in good range of the first mesh node. You're only as good as the signal strength between nodes.
