Forum Discussion

Aki93's avatar
Aki93
Just joined
3 months ago

since I started using Hub5, streaming frequently stops, then loading and stops

Hi. I have switched to Hub5 from hub3.
When I had a hub3, there wasn't any issues of streaming.
since I started using Hub5, streaming frequently stops, then loading and stops.

It is like watching for 3sec and wait for 10sec. this is quite stressful.

and sometimes we lose signal as well.
I placed Hub5 at the same place as when I had a Hub3.
now Hub5 with 1g speed, but hub3 with 359M was without stress.
How come I am having these issues with new hub?

  • fizz's avatar
    fizz
    Fibre optic
    3 months ago

    Hub 5 uses a wider frequency range. I had problems when I went to 1gb which I did not have on 600mb on hub 3. Various members will advise what to show here to help diagnose or see what the problem could be.

  • legacy1's avatar
    legacy1
    Alessandro Volta
    3 months ago

    go back to hub 3 and old speed

    or get  a better router with 1Gb ports put hub in modem mode

  • Kath_P's avatar
    Kath_P
    Forum Team
    3 months ago

    Hi Aki93, 

    Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐

    We're sorry to hear you're having an issue with your new, updated connection. Checking things here, there is no open fault affecting you in your area however we can see that your downstream channels are not optimal and neither are your upstream. We won't be able to fix this remotely so I would like to arrange for an engineer to come to take a look at this for you. 

    I just need to confirm the address to ensure we are booking the visit on the correct account. I have sent you a direct message to allow us to do this with you in a private space. If you are using a PC/Laptop then you can just click on the little ✉ at the top right-hand side of the page to access your inbox. If you are on a mobile/tablet device then instead click on the little circle icon in the top right then select 'Messages'. 😊

    Thanks,