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Anna8's avatar
Anna8
On our wavelength
8 months ago
Solved

Should I replace my Hub 1 even though it still works?

VM have offered to send me a Hub 4 to replace my Hub 1. I'm unsure whether to accept this as my Hub 1 still works, and I don't know if a Hub 4 will be easy to install and reliable. I'm not very confident about my ability to install a new Hub and I can see that some people have issues with their Hub 4. If anyone has any thoughts on this, I'd be very grateful.

  • Hi Anna8 

    Welcome back to the community forums 

    The Hub 4 is newer and as advised has more available channels for better performance. 

    You would need to make a Hub change in the near-ish future if you have a phoneline as well. The digital home phone switch over will need a hub 3 or above to be compatible with this move off the copper landline. If you do not have a landline, then no need to worry on this. If you wanted more information on the home phone switch over you can find this here should you need. 

    The switchover is currently on hold at the time being, but will commence again sometime in the future.