Forum Discussion

RougePenguin's avatar
RougePenguin
Tuning in
24 days ago

SH5 Modem mode unavailable due to outage?

Hi All, I've had to replace an Asus RT-BE88U due to a power surge and the new one is not playing nice (at least I thought it was the surge)

I've cycled the many power up sequences. Modem works in router mode, but cannot get the Asus to connect to Internet. 

I've factory reset the router. Been through the set up on the App.

Webchat has advised that modem mode is acutally unavailable due to an outage (after telling me it's not available for residential customers). It that the case?  Can there be a limited amount of access in a area for modem mode? 

 

4 Replies

  • legacy1's avatar
    legacy1
    Alessandro Volta
    24 days ago

    Connect a PC to the hub in modem mode power off hub for 2mins then back on wait a bit unplug replug ethernet cable to PC to get DHCP when you get internet copy the NIC MAC to your routers WAN settings and connect that in place of PC and PC to router

    • legacy1's avatar
      legacy1
      Alessandro Volta
      24 days ago

      The outage when restored has no effect on if the hub is in modem mode or router mode. There are other reasons modem mode can be made not to work but we have not seen VM do this and I can't think why they would now for something that works well.   

  • Tudor's avatar
    Tudor
    Very Insightful Person
    24 days ago

    It’s probable that your WAN IP has changed after the outage. So try following these instructions:

    How to put a VM hub into modem mode:

    1) Access your hub on 192.168.0.1, sign on and put it into modem mode. On the Hub3 the bottom LED will change to magenta, on a Hub4 the LED band will be green, on a Hub5 the LED will be green. Best done from a wired connection.

    2) Turn off the hub and disconnect any Ethernet cables

    3) Fully initialise your own router or mesh master unit and make sure the WAN port is set to DHCP (for some routers or mesh this may have to be done in router mode before entering modem mode)

    4) Connect your router or mesh master unit to the VM hub with an Ethernet cable, Cat5e or Cat6, any higher specification is a waste of money. On a Hub5 use port 4.

    5) Turn on the VM hub.

    6) You should now be able to access the internet and the hub will now be on 192.168.100.1

    Note1: this only needs doing once for each new router or when VM changes your WAN IP address.

    Note2: If you have a Hub4 and your own router is NOT 192.168.0.1 then it’s possible that you can still access the VM hub on 192.168.0.1