Forum Discussion

Spartacus1's avatar
Spartacus1
Tuning in
1 year ago
Solved

Set up Fee

I’m already a customer with M250 fibre broadband, looking to upgrade to 1 Gig but says I need to pay £35 to activate, whereas new customers don’t need to pay the fee. Appreciate I need a new hub, but don’t see why I pay and newbies don’t . 

  • dhairbus's avatar
    dhairbus
    1 year ago

     Try to get a pod as part of your upgrade pack otherwise it can be a pain.

    1 Gig - WiFi Max up to 3 pods  but the criteria is less then 30mB download in any room and only 1 pod a time with 7 days between additional pod orders., If the Connect App is working you can check.  

5 Replies

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  • Client62's avatar
    Client62
    Alessandro Volta
    1 year ago

    Sure that you will notice any difference between M250 and Gig1 ?

  • dhairbus's avatar
    dhairbus
    Dialled in
    1 year ago

    I agree that you should not pay to activate a new Hub when moving from m250 to 1 Gig the infrastructure is in place and a self install Hub should not be an additional charge to activate.

    It's VM way - newbie gets all the benefits while loyal customers don't get the customer service that they deserve. VM customer Service is supposed to be improved following OFCOM  reports and VM commitments. VM statements/commitments  🤣 🤣