Hidden fee when setting up broadband
This question has been asked and answered on this forum before, but the resolutions seem to be done privately in DMs.
I registered with Virgin broadband and was offered a contract with a monthly fee and zero setup/activation fees. I have the contract in my email.
Due to technical reasons, my payment couldn't go through and I had to re-register, which I did on the phone. I gave the exact same details, but this time the contract I received had an "activation" fee that was not part of the advert.
Why did I pay this fee and can I get it refunded? If not, can I cancel my contract and register again (for the third time!) to avoid paying it?
If you are still within 14 days, phone in. Take the 'thinking of leaving us' option and say you are cancelling unless they remove the charge. Insist on getting the answer in writing.
But do you really want to tie yourself to a company that lies to you?