Forum Discussion

Emiliaalf's avatar
Emiliaalf
Just joined
6 months ago

Service outage/very slow

Good evening,

all weekend our WiFi has been very slow and unable to even load social media on our phones. I have checked the service status for my post code and there’s been a broadband issue since Friday but ‘no upcoming work’ planned. 
Virgin says to report the issue otherwise no compensation will be received but I have tried every way to log the issue without success. 
The website advised to run a speed test on which the results came back very low. 
it has been three days now with no contact from virgin media. 

Any assistance would be greatly appreciated and I hope the compensation will be added to my account. 

Kind regards 

Broadband
WIFI
  • Zach_R's avatar
    Zach_R
    Forum Team
    6 months ago

    Hi Emiliaalf,

    Thank you for your post and welcome to our community forums. We're here to help.

    I'm sorry to hear you've been experiencing some WiFi issues recently. Are these ongoing for you today? If so, is anything currently being reported via our Service Status Checker? If there's a fault reported then it'll also state a current estimated fix date/time.

    Let us know how you get on.

    Thanks,
     

  • Tudor's avatar
    Tudor
    Very Insightful Person
    6 months ago

    This is best: 

    Check with Area faults on 0800 561 0061 If you have a VM landline 150 this goes down to post code level. You could also try the web page status, but this is not recommended as it only covers issues that affect a very large number of customers.