Forum Discussion

molecule's avatar
molecule
On our wavelength
2 years ago
Solved

Slow speed (250 mbps service)

Hi, 

sorry another slow speed query....Sams knows doesn't run for some reason. Speedtest result below. I have reset the router to factory setting, still the same. Checked service status, all seems to be good. It is a wired desktop.

250  mgbp getting around 80. It happened some time ago, for a month the internet was unusable, slow and intermittent. And so here I am again. Thanks

 

 

  • molecule's avatar
    molecule
    2 years ago

    Hello all,

    Checked this morning and use a different port on the router and desktop and I have disabled Ethernet ports not used on the desktop. Got speed! Many thanks!

    • carl_pearce's avatar
      carl_pearce
      Community elder
      2 years ago

      It' appears your device may have dropped from a 1Gbps ethernet connection to 10/100 (100Mbps), which may explain the slow speeds.

      Can you check this in the network properties on your desktop?

    • Carley_S's avatar
      Carley_S
      Forum Team
      2 years ago

      Hi molecule 

      Welcome back to the community forums 

      Sorry to hear of your speed concerns. I have checked systems at our side and cannot see any issues that might be affecting this. Your hubs power levels are good and there is nothing identified in the area. 

       

      Have you been able to try the advise carl_pearce has kindly offered to see if this has helped at all?

  • molecule's avatar
    molecule
    On our wavelength
    2 years ago

    Hello all,

    Checked this morning and use a different port on the router and desktop and I have disabled Ethernet ports not used on the desktop. Got speed! Many thanks!

    • Daniel_Et's avatar
      Daniel_Et
      Forum Team
      2 years ago

      Hi molecule, no problem at all. That's great to hear 😀

      If you have any further queries, please don't hesitate to contact us.

      Regards,
      Daniel