Following engineering work in my street yesterday my Hub 3 has stopped working. I've gone through all of the reset options but this hasn't fixed it. How do I arrange for an engineer to come out?
[MOD EDIT: Subject title changed for clarity]
Check with Area faults on 0800 561 0061 If you have a VM landline 150 this goes down to post code level. You could also try the web page status, but this is not recommended as it only covers issues that affect a very large number of customers.
VM will not dispatch any technicians while an area fault exists.
If no area faults found:
The primary place to report faults or for service requests is Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post.
Forum TeamHey Chopper48, thank you for reaching out and I am so sorry to hear about this.
Let me send you a DM and we can take a look 🙂
