Saltaire, BD18 dropped packets, intermittent internet drop outs
Hello.
I live in the postcode BD18. For 6-7 weeks I've had to restart our Hub 5 every day at least once, usually in the hope it will help things. Sometimes the internet access comes back, sometimes it's later on.
I've done some digging - created a BQM, looked at the logs for the Hub 5. The BQM is coming back with dropped packets every hour. My log for the past 3 days is showing errors like
- No Ranging Response received - T3 time-out;
- DBC-REQ Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value
- US profile assignment change. US Chan ID: 6
- SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing
- DHCP WARNING - Non-critical field invalid in response
Every time I log into the Virgin service status checker I am made aware there is a known issue, there is a fix date. The date comes and another date is added. (This has happened to 6 dates so far, as much as I have been counting.)
Wondering if anyone else locally has this issue and - more importantly - if there is an understanding what the issue is.
Our confidence in our broadband access is so low we're tethering from our phones from long stretches (because we work from home most days of the week) and I have been renting a desk in an office for the last few weeks so I can have reliable broadband.
It's doubly frustrating because the dude across the street has EE broadband and his broadband is alright and the chap next door has Sky broadband and he's good too.
