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simonj2023's avatar
simonj2023
Joining in
2 years ago

Rx light flashing

The red rx light on my bootstral 720 is flashing red. The broadband doesn't seem to be effected but it can't be good ...

 

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  • Client62's avatar
    Client62
    Alessandro Volta
    2 years ago

    Carefully check the Optical connection is clicked into the socket of the BOOSTRAL 720

  • Kath_P's avatar
    Kath_P
    Icon for Forum Team rankForum Team
    2 years ago

    Hi simonj2023, 

    Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐

    We're sorry to hear you're having an issue with your Boostral 720. This isn't something we provide to residential customers. 

    Are you a business Virgin Media customer? If so, this forum is only for residential support and we're unable to help with business connections I'm afraid. If you have X, try getting in touch with the relevant team on @Vmbusinesshelp or these contact options here. 

    Thanks.